Customer Experience Specialist

🕒 Agosto 6

🇨🇴 Colômbia – Remoto

💵 $18.000 - $25.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 21%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Flex

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💳 Fintech

🤝 B2B

💰 $100.000.000 Debt Financing em 2023-09

Fintech • B2B

Plataforma financeira end-to-end para empresas.

Descrição

• Handle complex customer issues across banking, credit, and payments via email, chat, and phone • Investigate issues across multiple internal systems and provide precise, clear answers • Guide VIP and high-revenue accounts through document verification, account setup, and feature troubleshooting • Handle frozen accounts, disputed transactions, application denials, and compliance-related communications • Coordinate with engineering, underwriting, risk, and compliance teams on multi-stakeholder issues • File detailed bug reports and test new features in staging environments • Create and update documentation when process gaps are identified • Qualify high-value sales leads and route them to appropriate account executives

🎯 Requisitos

• Flawless written and spoken English • Ability to explain complex fintech concepts to non-technical customers • Clear, concise Slack communication and detailed Linear tickets • High ownership and ability to fix or document broken processes independently • Investigative mindset and root-cause analysis ability • Technical fluency and ability to quickly learn software • Ability to navigate Zendesk, Salesforce, Linear, Slack, Notion, and Google Sheets • Exceptional judgment in customer evaluation and escalation • Emotional resilience during customer frustration, system outages, and shifting priorities • Experience with banking-as-a-service platforms such as Unit, Synapse, or Treasury Prime preferred • Prior exposure to fraud detection, KYC/AML processes, or financial compliance preferred • Experience creating documentation or improving processes preferred • Experience supporting B2B SaaS or fintech products preferred

🏖️ Benefícios

• Meaningful equity • Remote work with autonomy • No micromanagement • Founder-level exposure and direct access to leadership, customers, and investors • Professional learning and development through exposure to product launches, compliance changes, and operational challenges • Real influence over customer support, processes, and team scaling • World-class team and high-ownership environment