Member Experience Specialist

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🕒 Junho 25

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Chevron Federal Credit Union

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1935

🏦 Bancário

💸 Finanças

🤝 Sem Fins Lucrativos

Banking • Finance • Non-profit

A Chevron Federal Credit Union é uma cooperativa financeira sem fins lucrativos, de propriedade dos membros, que atende funcionários, parceiros da Chevron e comunidades elegíveis. Ela oferece serviços bancários voltados para o consumidor, incluindo contas correntes e de poupança, hipotecas, empréstimos pessoais e para automóveis, cartões de crédito e serviços bancários digitais/móveis. A cooperativa de crédito enfatiza taxas competitivas, acesso a agências e caixas eletrônicos compartilhados, orientação financeira e serviços de apoio e relocação orientados para o membro.

Descrição

• Deliver excellent member experiences by responding to member inquiries in a courteous, professional, and highly accurate manner • Build high value member relationships by actively listening and engaging with members to discover needs and provide positive solutions • Handle complex member requests and work in multiple workgroups • Process financial and account maintenance transactions performed by the Call Center • Proactively engage member interest in Credit Union products and services • Educate members regarding how to reach financial goals and self-serve options • Troubleshoot and resolve member issues

🎯 Requisitos

• 2 to 5 years’ call center experience • High school diploma, GED, or equivalent • Ability to write and speak effectively in English using correct spelling and grammar • Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key • Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, Excel, and Zoom • Moderate keyboard skills at 40 wpm • Familiar with Customer Relationship Management (CRM) and document storage systems

🏖️ Benefícios

• Bonus/incentives for all regular employees • 401(k) with 8% company contribution • Medical, dental, and vision insurance for employees and dependents paid at 80% • PTO and paid sabbaticals • Tuition reimbursement