Client Success Director, AI

🕒 Julho 18

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Circana

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🤝 B2B

💼 Consultoria

B2B • Consulting

Na Circana, medimos e aceleramos a demanda. É simples assim. Formamos parcerias com marcas para enfrentar seus desafios empresariais mais difíceis através de uma combinação de nossos big data, plataforma de visualização de dados com inteligência artificial e profunda expertise em mais de 25 setores. Nossos clientes confiam em nós para orientá-los em seus próximos passos, e nos passos seguintes, para que possam inovar, atender às demandas dos consumidores e crescer. Anteriormente conhecida como IRI e NPD, temos mais de 100 anos de história combinada, consultando mais de 7.000 das principais marcas e varejistas do mundo. Nossos insights sobre o comportamento de compra online e nas lojas são utilizados pelos maiores meios de comunicação do mundo, incluindo Bloomberg, CNBC, CNN, Financial Times, The New York Times, The Wall Street Journal, USA Today, entre outros. Conte conosco para transformar complexidade em clareza. Saiba mais em circana.com

Descrição

• Support the ongoing success of Emiri client deployments • Bridge product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between users, client service teams, and product development • Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap • Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education • Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos • Support setup, configuration, and QA of client models • Drive continuous improvement of support processes, tools and user education materials • Clearly communicate guidance and resolutions to users or internal teams • Test new enhancements or fixes prior to release to ensure quality and expected behaviour • Prepare concise write-ups of confirmed bugs or feature requests for the development team

🎯 Requisitos

• Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri • Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools • Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behaviour to identify root causes • Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service levels • Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams • Tech-curious mindset, comfortable learning prompt engineering and system behaviour, with a process-driven approach to managing issues, QA, and feedback loops • Familiarity with AI systems, natural language processing tools, or machine learning products • Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems • 7+ years of experience in client support for data analytics and reporting

🏖️ Benefícios

• Continuous learning and growth • Celebrating victories both big and small • Global commitment to diversity, equity, and inclusion • Flexible and accommodating environment