Senior Manager – Front Office Solutions

🕒 Agosto 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $170.000 - $196.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Circular Action Alliance

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2022

🤝 Sem Fins Lucrativos

🌍 Impacto Social

Non-profit • Social Impact

A Circular Action Alliance é uma organização que trabalha para criar uma economia circular para papel e embalagens. Coordena programas de reciclagem financiados por produtores, apresenta planos de programas sob leis de responsabilidade estendida do produtor (como a SB 54 na Califórnia) e investe no acesso à reciclagem e em mercados finais responsáveis. A organização fornece recursos para produtores (registro, centro de recursos para produtores, consulta sobre definição de taxas, comitê diretor) e está ativa em vários estados dos EUA, incluindo Califórnia, Oregon, Washington, Colorado, Maine, Maryland e Minnesota.

Descrição

• Define and drive the front-office technology strategy and roadmap, aligning with business priorities and growth objectives • Partner with business leaders, product management teams, and IT teams to prioritize and lead delivery of new capabilities, enhancements, and operational improvements • Own and evolve the portfolio roadmap and service capabilities in alignment with enterprise strategy and business outcomes • Lead planning, design, development, and deployment of scalable front-office solutions • Ensure alignment with enterprise architecture, data, integration, and security standards • Drive execution across distributed internal teams and external partners to deliver high-quality technology solutions • Establish and promote best practices in Agile, DevOps, and modern engineering methodologies • Oversee operations, support, and continuous improvement of front-office platforms for reliability, performance, and user satisfaction • Monitor service health, performance metrics, and adoption to ensure delivery of business value • Develop and sustain strategic relationships with technology vendors and partners • Guide cross-functional teams and stakeholders to align business processes, technology capabilities, and delivery timelines • Lead and develop a team of technical leaders and engineers through coaching, mentorship, and performance leadership • Report to the VP of IT Enterprise Systems & Architecture

🎯 Requisitos

• Bachelor's degree in Information Systems, Engineering, Management, or related field, or equivalent experience • 12+ years of experience in enterprise IT, with significant experience delivering and supporting front-office/customer-facing platforms • Proven leadership experience managing large-scale technology delivery and operations teams • 3+ years of strong experience in the Salesforce ecosystem, including Sales, Service, Marketing, and Experience Cloud • Deep hands-on experience delivering and operating digital platforms, including UI/UX, modern web/mobile development frameworks, portal technologies, content management platforms, and knowledge bases • Strong experience with Agile and DevOps delivery practices across the full software development lifecycle • Experience leading distributed and cross-functional teams in a matrixed environment • Strong understanding of solution architecture, integrations, and enterprise technology ecosystems • Experience working closely with business leadership and influencing product management organizations • Exceptional stakeholder management and communication skills • Strong leadership, team development, coaching, and mentoring capabilities • Proven ability to align people, process, and technology to deliver business value at scale • Strong customer-focused mindset with emphasis on user experience and service excellence • Ability to lead through ambiguity, shifting priorities, rapid scaling, and complex organizational environments • Strong analytical and problem-solving skills with attention to detail and execution discipline • Ability to drive alignment and decision-making across senior stakeholders and cross-functional teams • Experience operating in a collaborative, team-oriented, and global environment • Industry experience in transportation/logistics, insurance claims, and/or supply chain systems strongly preferred