Senior Customer Success Solutions Architect

🕒 4 dias atrás

🏄 California – Remoto

🏄 California – Remote

💵 $160.800 - $214.100 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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Cisco

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

🔧 Hardware

🔐 Segurança

🏢 Corporativo

Hardware • Security • Enterprise

A Cisco é uma empresa multinacional de tecnologia que fornece hardware de rede, software e serviços para empresas, provedores de serviços e governos. A empresa desenvolve roteadores, switches, transceptores ópticos, silício programável e plataformas de computação de borda, além de oferecer segurança, colaboração (Webex), observabilidade e software habilitado por IA e serviços de suporte para ajudar organizações a projetar, operar e proteger redes e data centers em larga escala. A Cisco também oferece serviços profissionais, treinamentos e soluções gerenciadas em nuvem para apoiar a transformação digital e infraestrutura preparada para IA.

Descrição

• Own the onboarding and adoption journey for assigned accounts, from initial deployment of N9300 Smart Switches and Hypershield through expanding production use • Guide customers through Hypershield controller design and deployment across virtualization environments and the on-premises control plane • Drive value realization by helping customers design policy and establish production use cases • Support top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect • Build technical relationships with NetOps and NetSecOps stakeholders as a trusted advisor • Run workshops and enablement sessions to accelerate adoption • Identify and clear adoption blockers with engineering and support • Escalate and resolve customer issues • Build reusable customer-success assets, including training material, reference architectures, and documentation • Coordinate across engineering, support, partners, product, and marketing

🎯 Requisitos

• Bachelor’s degree with 8+ years of related experience, Master’s degree with 6+ years of related experience, or PhD with 3+ years of related experience • Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted • Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomes • Professional work experience with enterprise virtualization and VM/appliance deployment • Ability to guide and troubleshoot a hypervisor-based install such as VMware vSphere, Nutanix AHV, Proxmox, or similar • Experience with Linux systems in production, including troubleshooting • Experience onboarding and deploying solutions into customer production, including guiding a customer’s own team through the work • VXLAN EVPN fabric knowledge • Network segmentation and firewall policy design • Familiarity with the NetOps/NetSecOps operating split in data-center security • Operational Kubernetes familiarity, including YAML-based configuration • Ability to deploy and tailor a Kubernetes-based platform installation to a customer’s environment • CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert is a plus • NX-OS automation and APIs, including NX-API, NETCONF/RESTCONF, gNMI, and Ansible • REST API-based policy automation • Nexus Dashboard experience is a strong plus

🏖️ Benefícios

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • Flexible vacation time off program for exempt employees • 16 days of paid vacation time per full calendar year for non-exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles

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