Solutions Consultant

🕒 4 dias atrás

🏄 California, Ohio – Remoto

🏄 California – Remote 🏈 Ohio – Remote

💵 $51.200 - $85.300 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 4%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 5 dias.
• As vagas desta empresa costumam ser preenchidas em 31 dias.

Candidatar-se

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RELX

SiteLinkedInTodas as Vagas

10.000+ funcionários

💼 Consultoria

🏥 Saúde

🛡️ Seguros

Consulting • Healthcare • Insurance

A RELX é uma fornecedora global de análises baseadas em informações e ferramentas de decisão para clientes profissionais e empresariais. A empresa se concentra em permitir que seus clientes tomem decisões melhores, melhorem resultados e aumentem a produtividade aproveitando a tecnologia avançada e os dados. A RELX atende diversos setores, incluindo Risco, Científico, Técnico & Médico, Jurídico e Exposições, oferecendo informações especializadas e ferramentas analíticas que facilitam a tomada de decisões críticas. A empresa está comprometida com a responsabilidade corporativa e em oferecer benefícios à sociedade por meio de seus produtos, contribuindo para o avanço científico, justiça legal e transações de mercado eficazes.

Descrição

• Provide customer-focused support and product guidance for StateNet • Partner with sales and retention teams to support customer needs, product adoption, and customer satisfaction • Prepare and deliver product training using established materials and approaches • Adapt training content as StateNet products and functionality evolve • Respond to customer questions and troubleshoot product or technical issues • Escalate complex matters when appropriate • Help customers and internal partners understand StateNet legislative and regulatory content, product functionality, and processes • Support development and maintenance of training materials, presentations, reference content, and learning resources • Identify customer learning needs and knowledge gaps • Provide appropriate training, guidance, or resources • Use customer feedback, service data, and other information to identify customer-experience improvements • Contribute to continuous improvement initiatives involving training, support processes, and product education • Develop and maintain strong product and technical knowledge through ongoing learning, coaching, and collaboration

🎯 Requisitos

• Experience in customer service, customer support, solutions consulting, product support, training, or a related customer-facing role • Strong customer-focused mindset and ability to understand customer needs, answer questions, and provide clear and effective solutions • Strong verbal communication and presentation skills • Ability to explain product features and technical or subject-matter concepts to different audiences • Ability to learn specialized products and translate product knowledge into practical guidance • Strong organizational skills and attention to detail • Ability to manage multiple customer needs and priorities • Comfortable working with digital tools, learning platforms, presentations, and customer-support technology • Ability to work collaboratively with sales, retention, product, and other internal teams in a remote environment • Experience or familiarity with U.S. legislation, regulation, compliance, legal, government affairs, or related regulatory subject matter is highly desirable • Experience with Zendesk or another customer-service/ticketing platform is beneficial • Experience with Salesforce is a plus • Familiarity with Gong is beneficial • Comfort using AI-enabled tools is a plus; previous AI experience is not required

🏖️ Benefícios

• Healthy work/life balance • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Comprehensive medical, dental, and vision benefits • 401(k) with match • Employee Share Purchase Plan • Wellness platform with incentives • Headspace app subscription • Employee Assistance and Time-off Programs • Short- and Long-Term Disability Insurance • Life and Accidental Death Insurance • Critical Illness Insurance • Hospital Indemnity • Family bonding and family care leaves • Adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts • Annual Paid Time Off • Up to two days of paid leave to participate in Employee Resource Groups • Up to two days of paid leave to volunteer with a charity of choice

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