Government Success Manager

Vaga não está no LinkedIn

🕒 2 dias atrás

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

💵 $95.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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CitizenLab

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

🏛️ Governo

🌍 Impacto Social

Government • Social Impact • Software as a Service

O CitizenLab é uma plataforma projetada para melhorar o envolvimento da comunidade e a tomada de decisões para governos locais e organizações. Oferecendo ferramentas como pesquisas, orçamentos participativos e votações, centraliza e simplifica o processo de participação, permitindo um envolvimento comunitário mais profundo e eficiente. Repleto de recursos para análises e gerenciamento de projetos, o CitizenLab ajuda a construir confiança e impulsionar decisões informadas através de insights acionáveis. Com o suporte de especialistas em participação, ajuda os clientes a otimizar suas estratégias para um engajamento cívico eficaz.

Descrição

• Manage a book of 45+ North American clients through onboarding, adoption growth, retention, and upselling • Build strong client intimacy • Work closely with a junior Government Success Manager to identify synergies and improve the North American client approach • Act as a thought leader on public participation for civil servants through in-person workshops and training, remote video calls, and content such as guides and articles • Collaborate with the North American Director and Head of Marketing to shape go-to-market strategy • Expand the client base by providing expert input, presenting at webinars, and supporting sales

🎯 Requisitos

• 5+ years of relevant experience demonstrating project and change management skills in a partner- or client-facing role • 5+ years of experience working in the public sector • Existing network in the public sector is a plus • Exceptional English communication skills • Ability to lead client group sessions and build one-to-one relationships with community engagement professionals and senior managers • Extremely organized, with the ability to create structure and processes in ambiguous situations • Results-driven mentality with a bias for speed and action • Eagerness to learn, talent, and enthusiasm; applicants need not meet every listed requirement

🏖️ Benefícios

• The opportunity to create social impact at scale by helping local governments engage their communities • A key role in our growth from start-up to scale-up, especially in North American expansion • Healthy, collaborative work culture with autonomy and ownership • Diverse, international, and mission-driven team • Regular team events • Inspiring lunches • Quarterly town halls • Annual global retreats • Competitive compensation and benefits package • Yearly training budget • Collective bonus plan • Unlimited access to mental well-being support via OpenUp • Full remote-work flexibility