Senior Customer Success Manager

🕒 2 dias atrás

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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SurePoint Technologies

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1983

💼 Consultoria

⚖️ Jurídico

🤖 Inteligência Artificial

💰 Private Equity Round em 2018-05

Consulting • Legal • Artificial Intelligence

A SurePoint Technologies é uma fornecedora líder de soluções inovadoras de software jurídico, adaptadas para escritórios de advocacia de médio porte. A empresa oferece um conjunto abrangente de ferramentas, incluindo gestão de prática, gestão financeira, inteligência de negócios, gestão de relacionamento com o cliente e serviços de pagamento. As soluções da SurePoint são projetadas para capacitar profissionais do direito a melhorar fluxos de trabalho, aumentar a lucratividade e tomar decisões baseadas em dados. Com a aquisição da Leopard Solutions, a SurePoint também integra inteligência financeira e de pessoal às suas ofertas. Confiada por mais de 100. 000 profissionais do direito, a SurePoint Technologies destaca-se por sua expertise, inovação e compromisso em melhorar o negócio do direito por meio de sistemas avançados de gestão jurídica.

Descrição

• Lead strategic relationships with high-value and complex customer accounts • Develop and execute customer success plans aligned with customer goals, adoption objectives, and retention strategies • Conduct executive business reviews, workshops, process assessments, and strategic planning sessions • Monitor customer health indicators, adoption metrics, business outcomes, and satisfaction trends • Develop account strategies to improve retention, expand product adoption, and support renewals, upsell, cross-sell, and professional services growth • Serve as the primary escalation point for complex customer issues and coordinate cross-functional resolution • Partner with Account Managers, Product, Operations, Support, and Implementation teams • Gather and synthesize customer feedback, market trends, and business requirements to influence product and service improvements • Identify recurring customer challenges and recommend scalable solutions and best practices • Mentor and support Customer Success Managers through coaching, onboarding, and development efforts • Contribute to customer success methodologies, playbooks, reporting, and operational processes • Maintain expertise in industry trends, competitive offerings, and customer business environments

🎯 Requisitos

• 6+ years of experience in customer success, account management, consulting, training, sales, or related customer-facing roles • Strong business acumen and ability to align software solutions with customer operational and strategic objectives • Outstanding communication, presentation, negotiation, and relationship-building skills • Strong analytical and problem-solving skills • Ability to interpret customer data and translate insights into action • Ability to influence and collaborate effectively across all organizational levels without direct authority • Proficiency with Salesforce and customer success, sales, and operational reporting tools • Ability to manage multiple priorities in a fast-paced environment while maintaining a customer-first mindset • Travel to client locations as needed for strategic meetings, business reviews, and relationship-building activities

🏖️ Benefícios

• Health Insurance (medical, dental, vision) • Flexible Spending Accounts • Life, Short-term and Long-term Disability Insurance (employer paid) • Health Savings Accounts • Wellbeing Benefits • 401K (immediately vested, employer match) • Paid Time Off (Flexible PTO, holidays) • Employee Assistance Program • Summer Flex Fridays • Fully remote work