Customer Success Manager – Mechanical Engineering

Vaga não está no LinkedIn

🕒 2 dias atrás

🏄 California – Remoto

🏄 California – Remote

💵 $173.000 - $264.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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Synera

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

🤖 Inteligência Artificial

💰 $14.800.000 Series A em 2022-10

Artificial Intelligence

Multiplique a capacidade de engenharia e reduza os ciclos de decisão com uma força de trabalho digital que pensa, decide e executa como seus melhores engenheiros.

Descrição

• Work cross-functionally with West Coast Account Executives, Marketing, Product, and Forward Deployed Engineering teams • Collaborate closely with colleagues in Germany to deliver exceptional customer outcomes and long-term value • Lead software rollouts and ensure fast, measurable customer value realization • Act as the primary point of contact for strategic accounts • Manage senior engineering stakeholders and internal Synera AI, Academy, and Technical Experts teams • Build and expand long-term enterprise relationships • Drive product adoption through structured engagement and strategic outreach • Lead Executive Business Reviews and Quarterly Business Reviews • Prepare and run customer workshops to explore AI use cases • Analyze customer health metrics, define action plans, and proactively address churn risks • Conduct targeted outbound activities and funnel reviews • Travel approximately 20–30% for customer visits

🎯 Requisitos

• 10+ years of experience in the engineering domain • Experience including enterprise account management, technical consulting, and account growth • Strong familiarity with CAx tools and their applications • Experience in industries such as automotive, aerospace, or consumer goods • Confidence engaging with senior stakeholders, including C-level executives • Highly data-driven ability to interpret customer metrics and proactively mitigate churn risks • Proactive, solution-oriented mindset with a proven track record of measurable account growth • Mechanical engineering domain experience is a core requirement • Based on the West Coast • Residency in the US • Willingness to travel approximately 20–30% for customer visits • Alignment with Synera’s Core Values

🏖️ Benefícios

• Flexible working: you decide when & where to work (as long as you have a residency in the US) • Flexible public holidays: swap days off according to your values and beliefs • Home office setup support • Access to a co-working space in Boston • Personal development budget of $2,500 • Unlimited vacation / vacation days are not counted • Access to the mental health platform nilo • Health insurance • 401(k) savings plan • Regional meet-ups, virtual coffee breaks, and workshops in the US • Annual whole-company Summer Event in Germany