Customer Success Specialist

🕒 2 dias atrás

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Nofence

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

🌾 Agricultura

☁️ SaaS

Agriculture • Technology • SaaS

A Nofence é o primeiro sistema de cercas virtuais do mundo para gado, permitindo que os agricultores gerenciem seus rebanhos e áreas de pastagem diretamente de seus dispositivos móveis. Ao eliminar a necessidade de cercas físicas, a Nofence oferece maior flexibilidade e eficiência nas práticas agrícolas. O aplicativo fornece supervisão em tempo real das localizações e comportamentos do gado, garantindo que o gado permaneça dentro dos limites de pastagem designados, além de permitir ajustes fáceis nas áreas de pastagem de qualquer lugar.

Descrição

• Guide farmers and livestock producers through their first 90 days, including pasture mapping, app configuration, and animal conditioning/training protocols • Maintain proactive customer touchpoints to ensure satisfaction, support renewals, and identify account expansion opportunities • Resolve software, app, and hardware questions through phone, email, and ticketing systems • Translate complex technical issues into clear, practical instructions • Support collar maintenance, solar/battery health diagnostics, and physical collar replacements • Maintain accurate customer records and log support interactions and product feedback in the CRM system • Document and escalate technical product performance trends to Product and Engineering • Represent Nofence at regional agricultural trade shows, community events, and occasionally at customer operations

🎯 Requisitos

• Solid agricultural background, preferably covering pasture management, rotational grazing, animal welfare, or livestock operations • Proven experience in customer success, technical support, account management, or another customer-facing role • Experience preferably in technology, agtech, or hardware-enabled SaaS • Degree or equivalent qualification in an agricultural, business, or technical field is a plus • Outstanding practical farming or customer support experience can compensate for educational qualifications • Interest in IoT and hardware • Ability to learn and explain GPS mapping, cellular connectivity, and mobile app features • Excellent written and verbal communication skills in English • Ability to work remotely, set daily priorities, and take ownership of customer issues • Detail-oriented and skilled in systematic documentation and workflows • Willingness to travel to trade shows, community events, and occasionally customer operations

🏖️ Benefícios

• Employer-paid health insurance • 25 days of vacation plus all federal holidays • Retirement contributions • 8 weeks paid parental leave • Full product training • Onboarding process including travel to meet the global team • Professional development opportunities • Supportive team environment • Competitive benefits package