Customer Success Manager

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Tsai Center for Innovative Thinking at Yale (Tsai CITY)

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

O Tsai Center for Innovative Thinking at Yale (Tsai CITY) é uma iniciativa projetada para inspirar estudantes de diversas origens e disciplinas a buscarem soluções inovadoras para problemas do mundo real. O Tsai CITY oferece uma variedade de programas, mentoria e oportunidades de financiamento para apoiar empreendimentos empreendedores, que vão desde projetos criativos até iniciativas sem fins lucrativos. Ao conectar estudantes com mentores e recursos, o Tsai CITY visa cultivar a próxima geração de inovadores e empreendedores na Universidade de Yale.

Descrição

• Maintaining strong client relationships and ensuring customer satisfaction • Client onboarding, user training, and post-go-live support • Monitor customer engagement, adoption, and usage of the platform • Support customer requests, feedback, and support tickets with internal teams • Gather customer needs and structure business use cases for Product and Development teams • Ensure renewal preparation and account health monitoring • Identify opportunities for customer advocacy, including testimonials, referrals, and case studies • Act as a liaison between clients and internal teams to ensure smooth communication and issue resolution • Provide input and feedback to improve customer experience, workflows, and product usability

🎯 Requisitos

• 2–5 years of experience in a Client Manager role • Fluent in Portuguese, Spanish and English communication • Strong analytical storytelling skills with the ability to communicate insights clearly • Proven ability to generate strategic, actionable recommendations • Experience synthesising diverse data and research sources • Confidence using AI tools to support efficient, high-quality work • Excellent client-facing communication and collaboration skills

🏖️ Benefícios

• Work remotely • International opportunity to expose and grow • Other benefits to be shared in the interview