Executive Assistant – Customer Care Focus

🕒 Maio 21

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Cloud Accountant Staffing

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2021

🤝 B2B

💸 Finanças

B2B • Finance • Accounting

Cloud Accountant Staffing é uma empresa de outsourcing dedicada a fornecer às firmas de contabilidade talentos offshore de alta qualidade. A empresa é especializada em conectar firmas a profissionais pré-selecionados — contadores, assistentes de contabilidade, especialistas tributários, auditores e assistentes virtuais — de regiões como Filipinas, América Latina e África do Sul. Ao simplificar o processo de contratação, a Cloud Accountant Staffing possibilita que as firmas contratem profissionais qualificados com rapidez e de forma econômica, alcançando até 50% de economia em despesas de pessoal, ao mesmo tempo em que garante compliance e alinhamento cultural.

Descrição

• Receive and process freight quote and booking requests • Provide real-time shipment tracking updates and accurate ETAs • Handle service issues, delays, and complaints with a calm, professional tone • Escalate appropriately when issues require operations or leadership input • Coordinate with drivers and internal operations on pickups, deliveries, and route updates • Assist with load entry, documentation, and TMS updates • Support the brokerage division with last-minute or time-sensitive shipment coordination • Use the company's TMS to track shipments, manage resources, and generate reports • Stay sharp on email, phone, and chat communication tools • Keep records and documentation organized and accessible • Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.)

🎯 Requisitos

• High school diploma or equivalent (industry training or coursework a plus) • 1–3 years of experience in customer service, logistics, dispatch, or supply chain • Familiarity with a Transportation Management System (TMS) or similar logistics platform • Excellent verbal and written English; client-facing presence • Strong attention to detail across multiple trucks, customers, and routes • Ability to multitask and stay organized under pressure • Proficiency with email, phone, and chat communication tools • Comfortable working U.S. business hours (night shift, PH-based)

🏖️ Benefícios

• Career-level USD compensation based on experience and scope • Permanent remote work — done right • Full company equipment provided (laptop, monitor, accessories) • 15 days PTO annually + local holidays off • Guaranteed annual increases • Referral rewards up to $1,000 • Monthly flexible stipend (CAS Flex Perks) • Structured onboarding and support • A culture that actually shows up