Senior Manager, DTC Site Experience – Operations

🕒 Outubro 30

🌵 Arizona, California, +27 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Compana Pet Brands

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1985

👥 B2C

🍽️ Alimentos e Bebidas

🏭 Manufatura

B2C • Food & Beverage • Manufacturing

A Compana Pet Brands é uma empresa global de cuidados e nutrição para pets, que possui e opera um portfólio de marcas de consumo voltadas à saúde, ao bem-estar e aos cuidados com os animais. A empresa oferece produtos para cães, gatos, aves domésticas, pequenos animais, equinos e pássaros, posicionando-se como fornecedora de alimentos, petiscos, suplementos e outros produtos e experiências de cuidado para pets. A Compana busca possibilitar que tutores e seus companheiros vivam vidas mais felizes, saudáveis e longas, além de destacar iniciativas de sustentabilidade e ações comunitárias. A empresa comercializa um conjunto crescente de marcas confiáveis (mais de 20) e conta com décadas de experiência no setor.

Descrição

• Own the day-to-day customer experience across homepages, landing pages, navigation, collection pages, product detail pages, cart, and checkout • Translate approved brand, assortment, pricing, and promotional strategies into effective onsite experiences • Manage product setup, merchandising, offers, pricing, inventory messaging, promotional placement, and launch readiness • Build and manage a prioritized conversion-rate optimization roadmap • Identify friction and opportunity using behavioral data, funnel analysis, customer feedback, support contacts, reviews, and competitive insights • Develop and execute A/B and multivariate tests, measure results, document learnings, and scale successful experiences • Serve as business owner and primary administrator for the ecommerce platform and supporting site tools • Monitor site health, checkout performance, integrations, and customer-impacting issues • Coordinate resolution of defects and incidents and communicate updates to stakeholders • Assist the DTC Director with demand forecasts for the Bullymake and Dinovite DTC businesses • Provide forecasting inputs based on site performance, promotional plans, product launches, subscription trends, conversion assumptions, and customer behavior • Monitor performance against forecast and identify risks, opportunities, inventory constraints, and demand changes • Own the day-to-day business relationship with the DTC customer service team • Ensure customer service is equipped for product launches, promotions, pricing changes, and other customer-impacting events

🎯 Requisitos

• Bachelor's degree in Marketing, Advertising, Communication, Business, or related field • 8+ years of progressive experience in DTC ecommerce, site experience, digital merchandising, ecommerce operations, or conversion optimization • Demonstrated ownership of a meaningful consumer ecommerce storefront • Strong understanding of onsite merchandising, product detail pages, promotional execution, cart and checkout experiences, and mobile commerce • Experience building and managing a structured experimentation and CRO program • Hands-on proficiency with a major ecommerce platform, Shopify and its supporting technology ecosystem • Experience with CMS, analytics, testing, personalization, product-information, subscription, payment, and customer-experience tools such as VWO, Recharge, Order Groove, GA4 and Klaviyo • Experience contributing to ecommerce forecasts, demand plans, promotional projections, or commercial planning • Experience managing developers, agencies, or other external technology partners • Experience in pet care, consumables, subscription commerce, wellness, or another repeat-purchase category is strongly preferred • Effectively communicate in English, in both verbal and written forms • Must reside in one of the approved states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Minnesota, Missouri, North Carolina, Nebraska, New Mexico, Nevada, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, or Washington

🏖️ Benefícios

• Great work/life balance with PTO, paid holidays and more • Medical, dental, vision and an employee assistance program • 401k with company match • Casual work environment with a focus on teamwork • Paid parental leave • Opportunity to enroll in voluntary pet insurance • Access to free 24/7 veterinary tele help line • Limited travel to 1-2 times per year • Remote work arrangement in approved states

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