Client Experience Specialist

🕒 Setembro 1

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $22 - $28 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 11%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Connection

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1982

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Connection é um dos principais fornecedores de produtos e serviços de tecnologia para empresas, instituições de saúde, organizações educacionais e entidades governamentais. A empresa oferece uma ampla gama de soluções, incluindo peças de computador, equipamentos de escritório, software e soluções de armazenamento. A Connection também se especializa em fornecer serviços completos de TI, como cibersegurança, inteligência artificial, espaço de trabalho digital, infraestrutura moderna e soluções multicloud. Com foco em entregar soluções de TI personalizadas que atendam às necessidades específicas das organizações, a Connection ajuda seus clientes a implementar estratégias tecnológicas eficazes que aprimoram as operações e os resultados dos negócios.

Descrição

• Handle administrative tasks associated with complex velocity client orders and client standards under the direct supervision of the Director or Manager, Client Experience • Perform heavy data entry for velocity quotes, repetitive order entry, client standards, and returns • Monitor the daily Open Order Report and provide custom client reporting • Respond to client requests regarding order tracking and pricing for clients with established system pricing • Respond to client requests and place orders promptly within company procedures and client SLAs • Understand shipment cutoff times for major distribution partners and carriers • Proactively communicate order placement, ETA, and backorder information to clients • Escalate cost changes and end-of-life products to the Sales Operations Advisor or IAM • Provide quotes within 4 hours for run-rate velocity products based on Sales team direction • Assist with quotes for accounts with established pricing • Support open-order tracking, scheduled and custom reporting, and sales-order inquiries • Research open orders and provide ETA information to clients in report format • Switch suppliers or recommend replacement products with input from the Sales team • Enter and update order information in the system • Use established tools to provide one-off or scheduled reports • Work with the Sales team on complex open-order or reporting requests • Respond to client email requests for tracking, serial numbers, packing slips, and other information • Initiate returned merchandise processes, educate clients on RMA creation, and enter RMAs in the system • Escalate all RMA requests to Customer Service • Ensure applicable departmental processes comply with Sarbanes-Oxley controls • Perform other assigned duties or special projects

🎯 Requisitos

• Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable • High School or equivalency • Minimum 4 years of work experience to qualify for the role • Intermediate Microsoft Office skills, including Excel for creating and using spreadsheets • Advanced Microsoft Outlook knowledge, including working with a shared email box and multitasking in a high-paced environment • Working knowledge of data entry into a CRM or ERP system • Working knowledge of a customer's purchasing process from an Inside Sales perspective • Understanding of the sales cycle for a business purchase • Basic understanding of the sales process and ability to provide accurate SLAs and delivery information • Ability to document activities, anticipate problems, plan schedules, and monitor performance according to priorities and deadlines • Ability to express oneself clearly and professionally in written and oral communication • Excellent written communication skills for professional business communications via email, letter, and proposals • Good listening skills • Ability to master situations or learn new things with minimal direction or training

🏖️ Benefícios

• Compensation package • 401k plans • Medical insurance • Free therapy visits • Mental health coaching and tools • Meditation resources • Paid vacation time • Paid sick time • Wellness Time Off days • Volunteer Time Off days

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