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• Drive Special Order Sales: Increase market share by driving sales of special-order sales units, dollars, and average selling price in the following business segments: Millwork Department, and Customer Order Expeditor (COS), & Specialty Assistant Store Manager (SASM) • Training: Provide product knowledge training, product demonstrations and comprehensive MyCD program training for all millwork and ProDesk associates • Maintain Existing Stock Business: Work with Merchandising Execution Team (MET) to ensure stock product integrity & correct price labels. Use Digital Bay Service request (DBSR) to rate the bays and ensure projects are executed correctly. Inspect displays both in showroom and in-aisle. Review Planograms and make sure the bays are set to planogram • Customer Rapport: Engage with everyone at the store including store managers, assistant managers, receiving, & order expeditors • Sales Planning: Strategically plan weekly schedule and report sales activity using available tools, including CRM and Call Reporting applications • Problem Resolution: Address customer complaints promptly, investigate issues, and recommend solutions to ensure customer satisfaction • Management Feedback: Share feedback to sales team leadership on competitive environment within your sales territory, challenges to driving sales and opportunities to drive sales • Travel 25% + with overnights: Depending on your territory overnights will be required • Store Visit Protocol : Time In Store: 45 – 60 minutes on average. Time spent in store should be based on TSR’s judgement of current needs • Pro Sales Desk & Millwork Desk – training millwork associates and appointment setting • General Housekeeping - Review of product literature, review of store stock using Orderup and partner with MET when applicable • Display Quality Check – Ensure all displays meet the company’s quality expectations (Ex: No rips in screens, window/patio doors operating as intended, displays intact with no defects, etc.)
• High School Diploma or equivalent required; bachelor’s degree preferred • Proven direct sales experience in the building products industry preferred • Understanding of the building products industry and home improvement retail channel preferred • Strong problem-solving, negotiation, and communication skills essential • Bilingual in Spanish preferred • General knowledge of major competitive brands within the industry • Proficient in Microsoft Office applications including Word, Excel, and PowerPoint • Solid time management skills with the ability to prioritize multiple responsibilities effectively • Strong interpersonal and teamwork skills with a high level of integrity and personal motivation • Being adaptable and open to new ways of working is crucial. • Embrace change with a positive mindset • Ability to bounce back from setbacks, stay focused, and maintain productivity during challenges • Be willing to adapt to new processes, technologies, and ways of thinking • Collaborate with colleagues, share insights, and work together to achieve common goals
• medical, dental and vision benefits starting day 1 • PTO • paid holidays • FSA • life insurance • LTD • STD • 401k • EAP • discount programs • tuition reimbursement • training • professional development
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