Director, Claims Management – Property

Vaga não está no LinkedIn

🕒 Julho 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $150.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Coterie

SiteLinkedInTodas as Vagas

11 - 50 funcionários

👥 B2C

🛍️ Comércio Eletrônico

🛒 Varejo

B2C • eCommerce • Retail

A Coterie é uma empresa dedicada a fornecer soluções premium de fraldas para pais modernos. Seus produtos são projetados para oferecer extrema maciez, alta absorção e menor risco de vazamentos, explosões e assaduras. As ofertas da Coterie incluem várias opções de fraldas, como The Diaper e The Pant, além de lenços umedecidos, para garantir conforto tanto para os bebês quanto tranquilidade para os pais. A empresa enfatiza a segurança, oferecendo produtos testados por dermatologistas, hipoalergênicos e feitos com materiais de qualidade de vestuário. A Coterie também oferece a conveniência de um serviço de assinatura Auto-Renew, permitindo que os clientes recebam entregas regulares e aproveitem economias. A marca é reconhecida com vários prêmios por suas soluções de fraldas, destacando seu compromisso com a qualidade e inovação no cuidado infantil.

Descrição

• Oversee day-to-day operations for Liability or Property claims teams, ensuring high-quality and timely claims resolution • Lead, mentor, and develop claims leaders, managers, and adjusters to build a high-performing, customer-focused organization • Partner with leadership to define claims strategies, operational priorities, and key performance metrics • Ensure claims-handling processes comply with regulatory requirements, industry standards, and internal policies • Act as a point of escalation for complex or high-severity claims, providing strategic oversight and guidance • Collaborate cross-functionally with Underwriting, Legal, Product, and Customer Care teams to optimize claims processes and manage risk • Drive or support continuous improvement initiatives, introducing tools, systems, and workflows that enhance efficiency and transparency • Manage team capacity planning, performance tracking, and hiring to support Coterie’s growth objectives • Develop, report on, and drive claims goals/objectives and KPIs to executive leadership, highlighting trends, outcomes, and opportunities for improvement • Build strong relationships with vendors, TPAs, and external partners to ensure effective claims handling and alignment with service expectations

🎯 Requisitos

• 7+ years of experience in property and liability claims management, with at least 3+ years in a senior leadership role • Proven success leading, mentoring, and growing multi-disciplinary claims teams • Deep technical expertise in handling complex liability and property claims, including litigation management and settlement strategy • Strong understanding of insurance regulations, compliance requirements, and industry best practices • Demonstrated ability to build and execute scalable operational processes and reporting frameworks • Excellent communication, negotiation, and stakeholder management skills • Experience working cross-functionally with underwriting, product, legal, and customer-facing teams • Proven track record of using data and analytics to drive decision-making and improve claims performance • Bachelor’s degree in Risk Management, Insurance, Business, or related field (advanced certifications such as CPCU, AIC, or ARM preferred)

🏖️ Benefícios

• 100% remote • Health insurance through Aetna (we pay 100% of premiums) • Dental and vision insurance through Guardian (we pay 100% of premiums) • Basic life insurance (we pay 100% of premiums) • Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans) • 401K plan (up 4% match with immediate vest). Must be 21 years of age or older to participate • Flexible PTO is expected to align with business needs and generally does not exceed approximately 5 weeks per calendar year. • 12 company-paid holidays each year • Continuing education annual stipend