Delivery Director

Vaga não está no LinkedIn

🕒 Novembro 4

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $180.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Cprime, Inc

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2003

💼 Consultoria

📣 Marketing

🏥 Saúde

Consulting • Marketing • Healthcare

Cprime, Inc. é uma empresa de consultoria de serviço completo que se especializa em soluções transformadoras ServiceNow para aprimorar a experiência do cliente, a experiência do funcionário e a excelência tecnológica. Como um parceiro de consultoria empresarial estratégica, a Cprime utiliza sua ampla expertise para impulsionar a inovação e a agilidade nos negócios, fornecendo soluções orientadas pela experiência que estão alinhadas às tendências modernas de tecnologia e inovação humana. Com foco em agilidade empresarial, transformação digital e agilidade em escala, a empresa oferece capacidades integradas em desenvolvimento de software personalizado, DevOps e serviços em nuvem. A Cprime é dedicada a otimizar a tecnologia empresarial e aprimorar as operações por meio de parcerias estratégicas com plataformas tecnológicas essenciais. Além disso, a Cprime oferece soluções abrangentes de treinamento e desenvolvimento para preencher lacunas de habilidades e fomentar a inovação nas organizações.

Descrição

• Provide strategic direction, governance, and delivery oversight for complex enterprise Atlassian engagements • Ensure successful project delivery within agreed scope, timelines, budgets, and quality standards • Build and maintain relationships with key client stakeholders as a trusted advisor on Atlassian solutions and enterprise transformation • Lead client business reviews, executive stakeholder meetings, and engagement health assessments • Proactively identify and manage delivery risks, escalations, and continuous improvement opportunities • Drive customer satisfaction, retention, and long-term engagement success through measurable business outcomes • Own engagement financial performance, including budgets, profitability, margins, forecasting, and resource utilization • Oversee Statements of Work, contractual commitments, scope management, and resource planning • Establish, monitor, and communicate delivery, financial health, and client satisfaction KPIs • Partner with Finance, Sales, and Delivery leadership to maintain financially healthy and operationally efficient engagements • Improve delivery processes, resource allocation, and overall practice performance • Provide delivery oversight for Atlassian implementations, Cloud migrations, integrations, and enterprise platform optimization • Collaborate with Solution Architects and technical teams on scalable, high-quality solutions aligned with client objectives • Support pre-sales activities, including solution planning, effort estimation, SOW development, and delivery strategy • Partner with Sales and Practice Leadership on account expansion and additional service offerings • Stay current with Atlassian technologies, Cloud capabilities, AI-enabled solutions, and industry best practices • Lead, coach, and mentor delivery managers, consultants, and technical resources • Drive resource planning, staffing alignment, utilization, and team performance • Conduct performance discussions, provide coaching, and support professional development • Partner with Talent Acquisition and Practice Leadership on hiring needs and workforce planning • Foster a collaborative, accountable, and high-performing delivery culture across globally distributed teams

🎯 Requisitos

• 8+ years of experience in professional services, technology consulting, or enterprise delivery management • 5+ years of experience with Atlassian technologies, including Jira, Confluence, Jira Service Management (JSM), and Atlassian Cloud • 3–5+ years of people management experience, including hiring, coaching, mentoring, and leading technical or consulting teams • Proven experience managing large-scale enterprise client engagements and complex technology implementations • Strong financial acumen, including engagement budgets, profitability, margins, resource utilization, and forecasting • Experience developing and managing Statements of Work, delivery plans, and client engagement strategies • Strong understanding of Agile methodologies, SDLC, DevOps, and enterprise technology processes • Demonstrated ability to build executive-level client relationships and manage multiple concurrent engagements • Experience partnering with Sales and Solution Architecture teams on pre-sales activities and account growth • Excellent communication, leadership, stakeholder management, and problem-solving skills • Ability to thrive in a fast-paced, collaborative, globally distributed consulting environment • Atlassian Solution Partner or enterprise technology consulting experience preferred • Experience with Atlassian Cloud migrations, Assets, Atlassian Rovo, and enterprise-scale platform implementations preferred • Familiarity with ITSM, Agile transformation, DevOps, and enterprise integrations preferred • Atlassian, PMP, SAFe, or other relevant Agile/project management certifications preferred • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent professional experience preferred • Approximately 20% travel may be required based on client engagements and business needs • Legal right to work in the United States

🏖️ Benefícios

• Medical, vision, and dental plans through Blue Cross Blue Shield • Ten paid standard holidays • Up to twenty days of paid time off per year for vacation and/or sick time • Four weeks of paid parental leave if eligibility requirements are met • 401(k) plan; eligible to enroll thirty days after start date • Potential annual company 401(k) match on a discretionary basis if eligibility requirements are met • Bonus programs rewarding achievements and contributions • Monthly cell phone stipend for all full-time employees • Annual health and wellness stipend for all full-time employees • Remote work arrangement

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