Patient Office Coordinator

🔥 20 horas atrás

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CQ Partners

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📣 Marketing

📦 Logística

🏥 Saúde

Marketing • Logistics • Healthcare

CQ Partners é a maior rede nacional de profissionais de audiologia, atendendo clínicas privadas, otorrinolaringologistas, hospitais e universidades. Como líder de longa data na indústria, a CQ Partners foca no crescimento das práticas de audiologia e no desenvolvimento de provedores de saúde como líderes. Eles oferecem uma variedade de serviços, incluindo marketing, recrutamento, suporte de RH, desenvolvimento de negócios, treinamento de funcionários e análises financeiras, todos voltados para melhorar a prestação de serviços de saúde auditiva. A CQ Partners enfatiza o fortalecimento da base operacional das práticas e facilita conexões eficientes entre provedores e pacientes que necessitam de cuidados auditivos.

Descrição

• Answer inquiries and obtain information from patients over the phone • Manage patient needs and requests for appointments, service, and support • Schedule patient appointments within each region considering drive times and efficiency • Confirm patient appointments and maintain and update appointment calendars • Register patients with third parties when necessary • Input and maintain thorough patient notes in the Practice Management software • Send electronic Patient Intake Forms to new patients • Send location information and directions to patients • Partner with Providers to ensure an efficient and seamless patient experience • Check order status through internal processes and third-party partner portals • Maintain current Manufacturer and Third Party information • Build professional partnerships with regional third-party contacts • Maintain understanding of critical functions within adjacent internal departments and teams • Maintain positive external patient review feedback • Respond to and follow up on emails, calls, and voicemails within 24 hours • Attend company meetings using video conferencing technology • Ensure HIPAA compliance in all patient interactions

🎯 Requisitos

• Full-time availability Monday through Friday, 9 AM–5 PM • Preferably located in a CST or EST time zone • Exceptional phone skills • Meet documentation and process deadlines • Maintain professional and respectful relationships with internal team members, external partners, and manufacturers • Interactive problem-solving approach with patients • Respond to and follow up on emails, calls, and voicemails within 24 hours • Commitment to continual improvement through training and improved care processes • Attend and be punctual for company meetings • Proficiency with video conferencing technology • Use company-provided devices or equipment for patient communication; personal information and phone numbers are prohibited • Rigorous HIPAA compliance • Acknowledge and review Employee Handbook information and updates • Manage lunch and break times throughout each workday