Customer Success Manager, Spanish

Vaga não está no LinkedIn

🕒 Agosto 28

🌐 Filipinas, México, +4 outros países – Remoto

🇵🇭 Filipinas – Remoto 🇲🇽 México – Remoto 🇵🇪 Peru – Remoto 🇭🇳 Honduras – Remoto 🇨🇴 Colômbia – Remoto 🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 18%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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CrewBloom

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2016

🤝 B2B

☁️ SaaS

🎯 Recrutamento

B2B • SaaS • Recruitment

CrewBloom é uma plataforma de matchmaking para talentos globais de alto desempenho.

Descrição

• Guide new clients through the onboarding process and ensure a smooth transition • Explain services, processes, and expectations to clients • Build and maintain professional customer relationships throughout the client journey • Maintain proactive communication through calls, emails, and video meetings • Check in regularly to understand customer needs, concerns, and satisfaction • Keep clients engaged and informed • Respond to customer questions, concerns, and service-related issues • Identify root causes and coordinate appropriate solutions • Maintain high customer satisfaction and service standards • Help clients maximize service value through guidance, recommendations, and best practices • Understand client needs and identify ways services can support their goals • Monitor engagement and identify retention risks • Proactively address concerns affecting satisfaction or retention • Identify opportunities to strengthen relationships and expand existing service value

🎯 Requisitos

• Bachelor’s degree in any field • Bilingual in English and Spanish — required • Prior experience in customer success, customer support, account management, or a similar client-facing role • Excellent verbal and written communication skills • Strong problem-solving and critical-thinking skills • Comfortable communicating with U.S. customers through phone calls, video meetings, and email • Able to work independently in a remote environment while maintaining clear and consistent communication with the team • Strong customer-service mindset with the ability to build trust and maintain professional client relationships • Willing and able to work U.S. Pacific Time (PT) • Primary internet connection: 15 Mbps minimum • Backup internet connection: 10 Mbps minimum and must support continuity during power outages • Desktop/laptop with Intel Core i5 (8th gen+), Intel Core i3 (10th gen+), AMD Ryzen 5, or equivalent • Minimum 8 GB RAM • Backup device meeting or exceeding Intel Core i3 performance and functional during power interruptions • Webcam and noise-canceling USB headset • Quiet, dedicated home office space • Smartphone for customer communication and verification

🏖️ Benefícios

• Dynamic Team: Join a collaborative, innovative culture that values your contributions • Continuous Learning: Gain skills in operations, logistics, and customer success • Career Growth: Access clear pathways to advance your professional journey • High-Energy Environment: Thrive in a fast-paced, outcome-driven workplace • Flexible Work Setup: Work from home or a location that maximizes your productivity • Work-Life Integration: Enjoy reduced commute stress while maintaining peak performance

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