Client Success Manager

🕒 Agosto 13

🇵🇭 Filipinas – Remoto

💵 $1.600 - $2.000 / mês

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 27%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Bamboo Works

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11 - 50 funcionários

📣 Marketing

📦 Logística

💼 Consultoria

Marketing • Logistics • Consulting

<Bamboo Works> é uma empresa de recrutamento remoto e colocação de talentos que busca, avalia e gerencia profissionais remotos bilíngues para empresas em todo o mundo. A empresa oferece suporte completo, incluindo integração, consultoria contínua e integração operacional, além de softwares de rastreamento de tempo e desempenho para garantir transparência e produtividade. A Bamboo Works fornece serviços como atendimento ao cliente, suporte de marketing digital, contabilidade e escrituração, suporte a e-commerce e assistência pessoal/executiva por meio de planos de engajamento flexíveis de meio período, período integral e personalizados a taxas horárias competitivas.

Descrição

• Own the client relationship from onboarding through long-term partnership • Lead onboarding, hiring kick-offs, and calibration sessions • Develop an understanding of clients’ businesses, hiring strategies, and growth plans • Build trusted relationships with stakeholders and decision-makers • Conduct regular check-ins, business reviews, and strategic planning sessions • Identify challenges, manage expectations, and deliver outstanding client experiences • Drive client satisfaction, retention, and account growth • Translate hiring requirements into recruitment briefs • Partner with recruiters and monitor recruitment progress, timelines, and candidate pipelines • Keep clients informed through proactive communication and regular updates • Support contractors throughout their engagement, including onboarding and performance check-ins • Help contractors integrate into client teams and address performance concerns • Facilitate conversations between clients and contractors when needed • Coordinate clients, recruiters, contractors, sales, and leadership • Manage multiple client accounts and improve internal processes • Identify account expansion opportunities and recommend additional staffing solutions

🎯 Requisitos

• 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role • Proven experience managing long-term client relationships with focus on retention and account growth • Experience coordinating multiple stakeholders and managing several projects simultaneously • Strong problem-solving skills and confidence handling challenging client conversations • Excellent written and verbal communication skills • Fluent English • Highly organized, proactive, and capable of working independently • Strong commercial awareness with a client-first mindset • Comfortable learning about different industries, business models, and organizational structures • Experience within recruitment, staffing, outsourcing, or HR services preferred • Familiarity with remote hiring models and globally distributed teams preferred • Experience supporting clients hiring executive assistants, developers, marketers, accountants, finance professionals, or operations specialists preferred • Experience using ATS, CRM, project management, or client success platforms preferred • Must be comfortable with full-time independent-contractor engagement and mainly PH working hours with potential US/EU timezone overlap

🏖️ Benefícios

• Revenue-based incentives • Flexible working hours with overlap across international clients • Fully remote work • Supportive, high-performing remote team • High degree of autonomy, trust, and ownership • Competitive base salary • Opportunity to build meaningful, long-term client relationships with visible impact • Collaboration with businesses across multiple industries and countries

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