Customer Success Manager – Talent Marketplace

Vaga não está no LinkedIn

🕒 Agosto 7

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 18%

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Lago

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2024

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A Lago é um serviço de recrutamento que conecta agências de marketing digital e empresas a talentos globais de alto nível provenientes de mercados emergentes. Desde 2015, a Lago é especializada em fornecer soluções de contratação remota, oferecendo vagas como assistentes virtuais, gerentes de social media e representantes de suporte ao cliente. A empresa busca potencializar tanto as agências quanto os profissionais talentosos, facilitando oportunidades de trabalho recompensadoras e permitindo que os negócios cresçam de forma eficiente e com ótimo custo-benefício.

Descrição

• Manage a portfolio of client accounts, serving as their primary point of contact post-onboarding. • Lead regular business reviews (QBRs/EBRs) to assess client health, review performance against goals, and align on strategy. • Develop and execute customer success plans (CSPs) tailored to each client's objectives and growth trajectory. • Monitor account health metrics (usage, engagement, NPS, support tickets) and proactively intervene when risk is detected. • Drive product adoption and ensure clients are realizing maximum value from the solution. • Identify expansion and upsell opportunities and partner with the sales team to close them. • Manage renewals and negotiate contract extensions to maximize retention. • Advocate for customer needs internally, collaborating with product, support, and sales teams. • Onboard new clients effectively and ensure a smooth transition from sales to success. • Collect and synthesize customer feedback to inform product roadmap and service improvements.

🎯 Requisitos

• 2–4 years of experience in customer success, account management, or client services. • Proven track record of managing client relationships and driving retention and satisfaction. • Strong communication, presentation, and interpersonal skills. • Ability to manage a portfolio of accounts simultaneously with varying complexity. • Data-driven approach - comfortable analyzing account health metrics and building success plans. • Experience with CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or similar). • Proactive mindset with the ability to identify risk and opportunity early. • Nice To Have: Experience in SaaS, ecommerce, or managed services customer success. • Nice To Have: Familiarity with customer health scoring models and early warning systems. • Nice To Have: Track record of hitting net revenue retention (NRR) and expansion targets. • Nice To Have: Experience conducting executive business reviews (EBRs) with C-level stakeholders. • Nice To Have: Background in an industry relevant to the company's customer base. • Nice To Have: Knowledge of product-led growth (PLG) and digital customer success strategies.

🏖️ Benefícios

• Become a Certified Professional through our vetting process. • Showcase your profile on the HireLago Talent Marketplace, trusted by growing startups, agencies, and established companies worldwide. • Gain access to exclusive remote opportunities before they're publicly advertised. • Get matched with roles that fit your skills, experience, schedule, and salary expectations. • Build long-term career opportunities through our growing global employer network. • 100% free for professionals, no placement fees, subscriptions, or hidden costs.

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