Technical Support Analyst

🕒 5 dias atrás

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $59.884 - $76.628 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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CSC

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

📋 Conformidade

🔒 Cibersegurança

Compliance • Cybersecurity

A CSC é a fornecedora líder mundial de soluções globais de administração e conformidade empresarial, serviços especializados de administração para gestores de ativos alternativos em uma variedade de estratégias de fundos, transações envolvendo participantes dos mercados de capitais em mercados públicos e privados, gerenciamento de sistema de nomes de domínio, proteção de marca digital e contra fraude, e soluções de software de imposto corporativo. Somos o parceiro de confiança de mais de 90% da Fortune 500®, mais de 90% das 100 Melhores Marcas Globais® e mais de 70% do PEI 300. Fundada em 1899 e com sede em Wilmington, Delaware, EUA, a CSC se orgulha de ser de propriedade privada e gerida profissionalmente por mais de 120 anos. A CSC possui escritórios e capacidades em mais de 140 jurisdições na Europa, Américas, Ásia-Pacífico e Oriente Médio. Somos uma empresa global capaz de fazer negócios onde quer que nossos clientes estejam — e conseguimos isso empregando especialistas em cada negócio que servimos. Nós somos o negócio por trás dos negócios®.

Descrição

• Provide technical case support through online cases, phone, email, chat, and other current support tools for Corptax customers and internal teams • Understand customer needs and provide personalized support based on expertise and customer requirements • Respond to intermediate-level technical inquiries and provide appropriate solutions • Collaborate with team members in a fast-paced environment • Work under defined guidelines with moderate supervision and confirm conclusions with senior team members before execution • Document customer issues and solutions in the Corptax case tracking system • Review knowledge base solutions to maintain resource quality and digital support capabilities • Develop technical proficiency in all Corptax products • Perform release testing of customer scenarios before and after Corptax product releases • Triage new product releases and identify potential software enhancements • Assist with assigned projects • Learn new technology and experiment with internal efficiency solutions • Demonstrate exemplary ethical conduct • Promote cooperation and collaboration within the support team and across CSC business units • Participate in rotating on-call coverage and occasional weekend overtime as required by customer needs

🎯 Requisitos

• 3–4 years of relevant software support experience • Experience ideally with Microsoft systems including Windows Server, IIS, SQL Server, and SharePoint • Exposure to automation, packaging, and monitoring tools such as Ansible, PowerAutomate, SailPoint, Elastic, SSCM, Microsoft Intune, and APIs • Bachelor’s degree in a technology field preferred, or relevant experience • Proficiency with Microsoft products • Ability to quickly learn Corptax technologies • Ability to accurately and completely document case information in Corptax case tracking software • Excellent problem-solving skills • Ability to work independently and as part of a team • Moderate conflict resolution and negotiation skills • Strong written and verbal communication skills • Strong interpersonal skills • Self-motivated with a drive for continuous improvement • High standards of customer service, honesty, and integrity • Must be able to work Monday to Friday during 9–6 EST, 8–5 CST, or 7–4 MST schedules • Must be available for rotating on-call coverage and occasional weekend overtime • Not eligible for employment visa sponsorship, including H-1B, TN, or E-3, now or in the future

🏖️ Benefícios

• Annual success-sharing bonuses or commission plans based on individual performance • Annual leave • Tuition reimbursement • Referral bonuses • Competitive and comprehensive benefits package • Remote work schedule