Senior Account Services Manager

🕒 Setembro 16

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 23%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 57 dias.
• Sem salário divulgado.

Candidatar-se

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CustomerGaige

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2007

☁️ SaaS

🤝 B2B

🤖 Inteligência Artificial

💰 Seed Round - CustomerGauge em 2020-01

SaaS • B2B • Artificial Intelligence

CustomerGauge é uma plataforma de experiência do cliente (CX) B2B que captura feedback em tempo real a nível de conta e vincula diretamente o Net Promoter Score (NPS) e outros sinais a receitas, riscos e resultados financeiros. A plataforma enfatiza o NPS Centrado em Contas e Baseado em Receitas, fornece painéis e análises (incluindo uma visão Monetize CX) e inclui agentes impulsionados por IA (Gaige AI) que analisam feedback não estruturado e geram recomendações de resposta e sinais de ação. CustomerGauge é vendida como uma solução SaaS para empresas B2B de diversos setores (manufatura, bens de consumo, logística, tecnologia, serviços) para proteger e aumentar a receita das contas ao expor riscos de cancelamento, oportunidades de expansão e playbooks prescritivos para fechar o ciclo com os clientes.

Descrição

• Lead complex enterprise implementations from discovery through launch • Partner with executive sponsors and key stakeholders to translate business objectives into scalable solution designs • Recommend, configure, validate, and optimize platform settings • Guide customers in interpreting dashboards, KPIs, and account health metrics • Advise on CRM integrations, SSO, APIs, automation, and technical workflows • Support the design, testing, and launch of branded survey campaigns • Drive adoption through customer education on change management, governance, and long-term program success • Own multiple concurrent enterprise implementations and strategic rollout projects • Develop implementation plans, timelines, success criteria, and risk mitigation strategies • Facilitate executive and project status meetings • Anticipate risks, resolve issues, and coordinate cross-functional resources • Advocate for customer needs with Strategic Account Management and Product • Deliver customer training and enablement programs • Develop implementation guides, playbooks, FAQs, and enablement content • Improve internal processes, implementation methodologies, and onboarding experiences

🎯 Requisitos

• 5-7+ years of experience in Customer Success, Professional Services, SaaS Implementation, Technical Account Management, Consulting, or related customer-facing roles • Proven experience leading complex enterprise software implementations with multiple stakeholders • Strong project management skills with the ability to balance competing priorities across several accounts • Excellent executive communication and presentation skills, with confidence engaging customer leadership teams • Analytical mindset with the ability to translate business requirements into scalable technical solutions • Experience working with CRM platforms, customer data, integrations, APIs, SSO, or related technologies is highly desirable • Passionate about customer success, continuous improvement, and delivering measurable business value • Comfortable navigating ambiguity and thriving in a fast-paced, evolving SaaS environment • Collaborative team player who enjoys mentoring others and contributing beyond individual responsibilities • Commercially minded with a strong understanding of customer outcomes and business impact • Experience working with enterprise B2B customers is preferred • English required; Spanish strongly preferred. Portuguese is a plus • Located in the United States and able to work US East Coast business hours • Occasional travel for customer meetings and company events

🏖️ Benefícios

• Health Insurance (Medical, Dental & Vision) 70% contribution for employees • Participation in the SAR Plan • Unlimited PTO (manager approval required) • MacBook provided • Occasional travel to customers and global offices • Full-time remote position

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