Senior Manager, Digital Product – Partner Channel Scheduling

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🕒 Outubro 20

🌵 Arizona, Florida, +5 estados a mais – Remoto

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🦞 Maine – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $118.450 - $236.900 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 1%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 22 dias.
• As vagas desta empresa costumam ser preenchidas em 21 dias.

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CVS Health

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1963

🏥 Saúde

⚕️ Seguro de Saúde

🛒 Varejo

Healthcare • Healthcare Insurance • Retail

CVS Health é uma empresa líder de saúde nos Estados Unidos, dedicada a ampliar o acesso e a acessibilidade ao cuidado. A empresa adota uma abordagem abrangente que inclui serviços de saúde, seguro saúde e gestão de benefícios farmacêuticos (PBM). Por meio de suas subsidiárias, como Aetna e CVS Caremark, a CVS Health oferece uma variedade de serviços que promovem o bem-estar, a gestão de condições de saúde e a cobertura acessível de medicamentos prescritos. A CVS Health opera farmácias de bairro, oferece serviços de farmácia por correspondência e gerencia programas de medicamentos de especialidade, com o objetivo de tornar o cuidado com a saúde conveniente e acessível para todos. Movida pela missão de conectar pessoas a serviços essenciais de cuidado, a CVS Health está comprometida em fomentar comunidades mais saudáveis e apoiar o bem-estar de todas as pessoas.

Descrição

• Own Signify’s partner channel scheduling product roadmap • Define and execute product strategy for agent-assisted and self-scheduling capabilities • Expand partner scheduling APIs for booking, cancellations, and rescheduling • Extend agent-assisted scheduling to PBM and health plan call centers • Define and launch an embeddable scheduling SDK with SSO hand-off • Package the SDK as a reusable toolkit for partner and health plan apps • Support smaller-volume partners through Signify’s self-service scheduling page • Coordinate partner onboarding and self-serve rescheduling with the core scheduling team • Partner with engineering, analytics, operations, and client success on a shared scheduling platform • Communicate complex concepts and influence leadership, peers, partners, and stakeholders • Identify user, partner, and business needs and drive tradeoff discussions • Develop product vision, roadmaps, value definitions, milestones, and transition plans • Observe and interview brokers, call center representatives, partner product teams, and members • Coordinate dependencies, timelines, and expectations through onboarding and launch • Develop and measure KPIs for pitch rate, booking rate, completed visits, incremental visits, and partner onboarding time • Monitor the Medicare Advantage distribution ecosystem, regulatory changes, and market trends • Report to the Lead Director of Scheduling and Planning Excellence

🎯 Requisitos

• 7 or more years of professional experience, including 5 years of product experience • Ability to audit complex technical architectures, identify system bottlenecks, and launch simplified, scalable products • Experience launching APIs or integrations used by external partners • Strong track record of delivering products and ensuring customer and partner success • 5 to 7 years of stakeholder management experience • Prior performance improvement or program management experience • 2 or more years working directly with external partners or clients • 2 or more years conducting user research, field observations, or interviews • 5 or more years collecting, analyzing, and summarizing data from disparate sources • Knowledge of SQL and Python • Experience in ambiguous, fast-paced, or 0-to-1 product environments • Experience building platform, API, or SDK products consumed by external partners or developers • Experience delivering embedded or white-label experiences, including SSO identity hand-offs such as SAML/OAuth • Experience building scheduling, booking, or marketplace products • Familiarity with Medicare Advantage distribution channels • Experience in complex, highly regulated industries • Experience transitioning new capabilities to core platform teams using configuration-driven patterns • Bachelor's degree required, specialized training, or relevant professional qualification

🏖️ Benefícios

• CVS Health bonus, commission or short-term incentive program • Equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

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