Client Engagement Specialist

Vaga não está no LinkedIn

🕒 Setembro 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $65.000 - $75.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 12%

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Cyber Centaurs

SiteLinkedInTodas as Vagas

1 - 10 funcionários

💼 Consultoria

⚖️ Jurídico

🔒 Cibersegurança

Consulting • Legal • Cybersecurity

A Cyber Centaurs é um provedor líder de serviços de resposta a incidentes e forense digital, especializado em ajudar organizações a enfrentar ameaças cibernéticas e se recuperar de violações de dados. Sua equipe de especialistas utiliza tecnologia avançada e metodologias para descobrir evidências críticas, conduzir investigações minuciosas e entregar resultados precisos de forma eficiente. A Cyber Centaurs faz parceria com uma variedade de clientes, incluindo escritórios de advocacia, corporações e entidades governamentais, oferecendo serviços como gestão de violações de dados, forense computacional, testes de penetração e hunting de ameaças, todos adaptados para melhorar a postura de cibersegurança de seus clientes.

Descrição

• Respond promptly and professionally to inbound telephone calls, website inquiries, email inquiries, and other prospective client communications • Gather initial information about cybersecurity incidents, digital forensic matters, and client needs • Identify urgency, basic scope, relevant stakeholders, and immediate next steps • Escalate urgent matters appropriately • Maintain a calm and professional client experience during high-pressure situations • Coordinate initial meetings with the Client Engagement Manager or other appropriate team members • Conduct initial qualification of inbound opportunities • Determine whether inquiries align with Cyber Centaurs’ services, target clients, and engagement requirements • Identify key details needed before a consultation or proposal can be prepared • Maintain accurate lead status and qualification information within the CRM • Manage and coordinate consultation scheduling • Ensure clients receive intake forms, instructions, meeting links, and pre-engagement information • Follow up on missing information required for consultations or proposals • Coordinate communications between prospective clients, the Client Engagement Manager, and the technical team • Help ensure smooth handoffs from sales into active investigations and engagements • Assist with preparation and coordination of proposals, engagement documentation, and client follow-up • Track outstanding proposals, agreements, deposits, and next steps • Support the Client Engagement Manager in maintaining an organized and responsive sales pipeline • Maintain accurate and complete CRM records • Document calls, communications, lead status, matter details, and next actions • Monitor open opportunities and required follow-up activities • Identify opportunities where automation or process improvements could improve responsiveness • Progress over time toward conducting discovery calls, scoping standard engagements, presenting service options and pricing, managing selected opportunities through close, and developing client and referral relationships

🎯 Requisitos

• 2+ years of experience in a client-facing, sales-support, account coordination, professional services, customer service, intake, or similar role • Excellent verbal and written communication skills • Strong organizational and follow-up discipline • Comfortable speaking with business owners, executives, attorneys, IT professionals, and other senior stakeholders • Ability to remain professional and composed when clients are dealing with urgent or stressful situations • Strong attention to detail • Ability to manage multiple active conversations, appointments, and follow-up activities • Comfortable working with CRM systems and modern business software • Ability to work independently in a remote environment • Strong judgment regarding when an issue should be escalated • Candidates located in the Mountain or Pacific Time Zone are strongly preferred • Reliable internet connectivity • Professional remote work environment • Ability to communicate by phone, video conference, email, and collaboration platforms throughout the workday

🏖️ Benefícios

• Performance-based incentive compensation • Paid time off • Paid holidays • Remote work environment • Professional development opportunities • Training in digital forensics, incident response, cybersecurity services, and client engagement • Career advancement opportunities within a growing cybersecurity services firm

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