Senior Client Success Manager

🕒 Junho 3

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $137.000 - $152.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Cylinder

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

🧘 Bem-estar

Healthcare • Healthcare Insurance • Wellness

A Cylinder é uma empresa de saúde que oferece uma plataforma digital dedicada a melhorar a saúde digestiva. A empresa fornece planos de cuidado individualizados, respaldados por clínicos, e acesso virtual a uma equipe de médicos, nutricionistas registrados e coaches de saúde. A Cylinder foca em oferecer um retorno sobre investimento significativo para seus clientes, reduzindo visitas ao pronto-socorro, melhorando a adesão a medicamentos e diminuindo os custos com saúde. Atendendo planos de saúde, empregadores e corretores, a Cylinder visa capacitar os usuários a gerenciar eficazmente sua saúde digestiva e alcançar mudanças comportamentais sustentáveis.

Descrição

• Provide exceptional account management throughout the project and contract lifecycle, ensuring continuous client satisfaction and support. • Cultivate strong relationships across all levels within client organizations, including main points of contact and decision-makers, to foster partnership success. • Drive annual revenue retention and growth by developing and executing account plans aligned with client and company objectives. • Leverage data insights to inform and adapt account strategies. • Interpret and effectively communicate ROI and clinical metrics to clients, highlighting their crucial value to both their organization and the Cylinder partnership. • Lead the delivery of marketing campaigns that boost enrollment and engagement, ultimately contributing to client satisfaction. • Collaborate with the Cylinder marketing team, utilizing your expertise to tailor existing materials and co-create new campaigns that address specific client needs.

🎯 Requisitos

• 6+ years of hands-on experience working with self-insured employers, payers, and TPA’s or previous experience in onboarding and ongoing management of large enterprise or strategic clients in a health-oriented industry • 6+ years client relationship/account management experience with national payers and/or Fortune 500 employers • Proven ability to hit sales goals/quotas • Strong analytical capabilities, process improvement, and understanding of technologies such as: SalesForce, XLS, Project Management tools (e.g. ClickUp), Google Suite. • Demonstrated expertise in strategic planning, executing and delivering projects on time and on budget while working in a fast-paced, high-energy, team-oriented environment. • Bachelor's degree preferred or relevant work experience. • Ability to travel 20% within the U.S.

🏖️ Benefícios

• Offers Equity • Offers Bonus