Client Success Manager

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🕒 Outubro 8

🦌 Connecticut, Florida, +15 estados a mais – Remoto

🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $65.000 - $75.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 2%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Dakota Software

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1988

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Dakota Software é uma empresa especializada em soluções de conformidade Ambiental, de Saúde e Segurança (EHS). Seu ProActivity Suite oferece ferramentas para que as organizações gerenciem de forma eficaz as obrigações regulatórias, melhorem o desempenho em segurança e otimizem os processos de conformidade. Com foco na automação de programas de conformidade EHS, a Dakota Software busca melhorar a tomada de decisões e promover práticas sustentáveis no local de trabalho por meio de treinamentos abrangentes, análises e sistemas de gestão.

Descrição

• Serve as the primary contact for new and existing clients • Advise and guide clients through software implementation • Ensure clients widely adopt the software and recognize its business value to retain them as long-term customers • Act as the single point of accountability for client projects and an escalation point for internal and external resources • Project manage client onboarding to successful outcomes and accelerate time to value • Engage client stakeholders to understand business goals and objectives • Collaborate with the Business Analyst to determine solutions to client requests and project approaches • Create Statements of Work (SOWs) and project plans organized against project milestones • Monitor and facilitate completion of work requests and schedule deployments to client sites • Resolve issues and roadblocks through communication, information gathering, and requirement clarification • Manage project communications for stakeholders and project team members • Identify and manage project risks with clients • Drive early adoption by setting KPIs and success metrics • Maintain client relationships, measure satisfaction, and educate clients on new features • Identify upsale possibilities, expansions, and renewals within current customer relationships • Forecast sales projections and deal values • Keep management informed about developments in major accounts

🎯 Requisitos

• Applicants need to reside in one of the following states: CT, FL, GA, IL, KS, MI, NC, NE, NJ, NY, OH, PA, TN, TX, VA, OR, WA, LA • Bachelor's degree in Sales, Business Administration, or related field; or equivalent experience • Experience in a customer facing role, such as customer success, account management, sales or consulting • Experience in Customer Success in a SaaS business preferred • SaaS software sales experience preferred • Ability to communicate effectively in both oral and written form • Skilled in identifying needs and solutions to problems • Ability to process information logically • Skilled in time-management and prioritization to meet close deadlines • Ability to follow instructions, and proven methods or techniques to client success • Skilled in active listening, and ability to empathize with clients and their experience to build supportive and trustworthy relationships • Ability to deliver high-quality presentations • Skilled in persuading others to change their minds or behavior • Skilled in bringing others together and negotiating • Proven ability to work independently and in a team environment • Ability to learn new technologies quickly

🏖️ Benefícios

• Bonus

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