Field Operations Lead – Senior

🕒 Outubro 26

🌽 Illinois – Remoto

🌽 Illinois – Remote

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 25%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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DecisionPoint Corporation

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

🎖️ Defesa

💼 Consultoria

📦 Logística

Defense • Consulting • Logistics

A DecisionPoint Corporation é uma Pequena Empresa de Propriedade de Veteranos com Deficiência em Serviço, especializada em modernização de TI e transformação digital para agências governamentais. Eles oferecem serviços abrangentes, incluindo cibersegurança, TI para saúde e soluções de automação inteligente, visando melhorar a eficiência e a eficácia operacional, ao mesmo tempo em que garantem uma migração segura para a nuvem. Sua abordagem de Centros de Excelência impulsiona o sucesso da missão, abordando os desafios mais urgentes enfrentados por entidades governamentais por meio de tecnologia inovadora e suporte especializado.

Descrição

• Lead and coordinate day-to-day field operations across USMEPCOM Headquarters and supported MEPS locations • Assign field technicians based on site requirements, qualifications, workload, geographic coverage, and priorities • Develop and maintain field-support schedules, technician rosters, escalation paths, and on-call coverage • Coordinate field resources for continuous 24/7/365 outage response • Coordinate responses to network, system, application, telecommunications, power, cabling, and equipment outages • Assess field-support requests and assign personnel, equipment, vendors, or service providers • Coordinate corrective actions among service, engineering, site, carrier, utility, subcontractor, and vendor teams • Organize hourly status updates for active SEV 1 and SEV 2 incidents • Maintain incident timelines and provide operational updates to leadership, program management, and Government stakeholders • Escalate unresolved incidents, resource shortages, access problems, vendor delays, and service-restoration barriers • Coordinate temporary workarounds and contingency measures • Verify compliance with troubleshooting, safety, security, change-control, and recovery procedures • Support root-cause analysis and incident reports with field evidence • Maintain and review outage-response procedures and the Incident Response Plan • Identify gaps in readiness, coverage, tools, spares, contacts, access procedures, and documentation • Coordinate installations, equipment refreshes, maintenance, replacements, site surveys, relocations, and network cabling • Ensure site records, diagrams, equipment information, tickets, and technical documentation are updated • Track assignments, technician arrival and departure, work status, dependencies, and completion evidence • Maintain contact lists and escalation information • Develop field guides, SOPs, checklists, call trees, dispatch instructions, and recovery documentation • Monitor recurring field issues and recommend operational improvements • Provide field-operations status, accomplishments, outage statistics, risks, issues, and corrective actions for reporting • Participate in readiness reviews, after-action reviews, planning meetings, and continual service-improvement activities

🎯 Requisitos

• Active Secret clearance or higher • Bachelor’s degree in information technology, computer science, or a related field • Six or more years of experience supporting enterprise information technology operations • At least two years of experience leading technical teams or coordinating outage-response activities • Experience coordinating technician assignments, operational schedules, incident response, or field-support activities • Experience working with enterprise network, systems, telecommunications, or infrastructure support teams • Ability to coordinate multiple technical teams and service providers during time-sensitive operational events • Ability to develop clear incident documentation, operational updates, and technical status reports • Strong written and verbal communication skills, including the ability to communicate effectively during critical incidents • Ability to participate in an on-call operational environment and support incident response outside normal business hours when required • Ability to travel to USMEPCOM Headquarters and geographically dispersed MEPS locations when required

🏖️ Benefícios

• Regular full-time employment • Remote work arrangement • On-call participation • Travel to USMEPCOM Headquarters and geographically dispersed MEPS locations as operational needs require

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