Senior Manager, Retail Operations

Vaga não está no LinkedIn

🕒 Outubro 24

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $180.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

👻 Score fantasma 15%

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Skylight

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

🏭 Manufatura

📣 Marketing

💼 Consultoria

💰 Venture Round em 2020-09

Manufacturing • Marketing • Consulting

A Skylight é uma empresa que oferece porta-retratos digitais e calendários digitais projetados para aproximar as famílias e simplificar a organização da casa. Seus produtos incluem o Skylight Frame, que permite compartilhar fotos e vídeos com pessoas queridas por meio de uma tela touchscreen antirreflexo, e o Skylight Calendar, que exibe as agendas de todos em um único dispositivo interativo. Esses produtos são fáceis de configurar, não exigem assinatura e têm como objetivo manter os usuários conectados e organizados. Os porta-retratos e calendários Skylight são considerados excelentes presentes, especialmente para manter vivas as memórias da família e facilitar a comunicação entre vários familiares.

Descrição

• Lead and develop two Retail Operations Managers by setting expectations, coaching weekly, reviewing accounts, building standards, and hiring as the team grows • Own the retail operations strategy and 12–24 month roadmap covering new retailers, new channels, international expansion, systems, 3PL capacity, and headcount • Serve as escalation point for retailer operations and vendor-compliance leaders • Run quarterly reviews with largest accounts alongside Sales • Own the cross-account scorecard covering OTIF, fill rate, lead time, chargeback percentage of sales, freight cost per unit, and dispute win rate • Report the scorecard to leadership monthly with clear actions • Lead chargeback and deduction prevention by identifying recurring causes, fixing them with 3PLs and carriers, and quantifying savings • Own the retail order-to-cash process with Sales, Accounting, and Planning, including EDI, NetSuite, retailer portals, and automation • Coordinate forecast-to-ship with Sales, Planning, and Purchasing, including container loads, allocation rules, and inventory commitments • Work with the 3PL Manager on network design, site capacity, and warehouse retailer requirements • Evaluate build-versus-buy and direct-versus-distributor decisions and present recommendations to the executive team • Lead new retailer onboarding and large product launches as the single accountable owner • Own retail freight strategy, including broker and carrier mix, prepaid versus collect, rates, and service • Build the operating rhythm through weekly team reviews, monthly business reviews, and an annual retailer compliance calendar

🎯 Requisitos

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field • 8+ years of experience in retail fulfillment operations or supply chain management, including 3+ years leading retail logistics for national retailers • 2+ years managing people, including coaching and performance management of managers or senior individual contributors • Proven experience managing fulfillment for multiple national retailers (Costco, Walmart, Sam’s Club, Target, Best Buy) • Track record of designing and delivering a multi-quarter operational initiative with measurable results • Strong financial skills: landed cost, freight cost, chargeback ROI, and building a business case • Experience with EDI, ERP (NetSuite or similar), and retailer portals • Excellent written communication and the ability to present to executives • Experience leading a team through rapid growth in number of retailers or volume (bonus) • Experience onboarding new retailers or running a distributor program (bonus) • Experience with international retail and ocean freight (bonus) • Experience with 3PL network design or a 3PL transition (bonus) • MBA or MS in Supply Chain Management, International Business, or related field (bonus) • Experience with consumer electronics or subscription hardware businesses (bonus) • Track record of successful change management in complex organizations (bonus) • Experience building dashboards or automation (SQL, Google Sheets, BI tools) yourself (bonus)

🏖️ Benefícios

• Competitive Salary + Equity Package • 401K matching • Wellness, learning, and home-office budgets • Health, Dental & Vision Medical Plans • Tremendous autonomy to set the direction of your work • Unlimited PTO • Company holidays on the first Friday of every month (Excluding November, December, and January) • Paid time off

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