Director, Outbound Engagement

🕒 Outubro 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $182.000 - $216.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 21 dias.
• As vagas desta empresa costumam ser preenchidas em 23 dias.
• Repostada uma vez.

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Devoted Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2017

🏥 Saúde

⚕️ Seguro de Saúde

🧘 Bem-estar

Healthcare • Healthcare Insurance • Wellness

A Devoted Health é uma empresa de saúde que oferece planos Medicare Advantage projetados para fornecer cobertura de saúde abrangente com benefícios adicionais como cuidados dentários, óculos, associações a academias e medicamentos prescritos a preços competitivos. A empresa enfatiza o suporte e serviço ao membro, garantindo que os clientes possam navegar facilmente por seus benefícios e acessar os serviços de saúde necessários. A Devoted Health está comprometida em ajudar os clientes a economizar dinheiro e melhorar sua saúde e bem-estar por meio de um pacote completo de benefícios e suporte.

Descrição

• Lead operational strategy, program design, and execution for an organization of 150+ people spanning Outbound case and campaign work • Standardize and optimize workflows, scale yield and efficiency, solve complex operational challenges, and use data-driven insights to improve member performance and outcomes • Shape the long-term strategy for the Outbound Organization and foster an authentic, caring, and emotionally intelligent team culture • Partner with senior leaders across Member Experience, Stars & Quality, Compliance, Product, and Analytics to translate business needs into operational programs • Hold go/no-go authority on launch readiness and own stabilization • Deliver outcome targets including reach, connect rates, conversion, quality, compliance, and member experience • Diagnose performance gaps and resolve member problems surfaced by outreach • Direct Managers, Supervisors, and Guides across a 150+ person organization • Set operating standards for coaching and quality calibration while empowering Managers to own programs end-to-end • Own the functional capacity plan with Workforce Management, including seasonal peaks, deadline trade-offs, and headcount budget insights • Maintain program scorecards and performance views, standardize call and system workflows, and scale yield through hypothesis testing • Collaborate with product managers and engineers on dialer, routing, case management, AI agents, and automation tools using scoped requirements, pilot designs, and rollback plans

🎯 Requisitos

• 8+ years of experience leading operations across multiple work streams and building/scaling operational programs • Proven experience managing and developing a high-performing team of leaders within a large organization (e.g., 150+ org) • Ownership of functional planning, budget, and headcount with direct accountability for committed business outcomes rather than activity metrics

🏖️ Benefícios

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Parental leave program • 401K program • Bonus eligibility for all roles excluding Director and above • Commission eligibility for Sales roles • Total rewards package for full time employees

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