Manager, Workforce Management

🕒 Novembro 3

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $73.000 - $97.786 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 8 dias.
• As vagas desta empresa costumam ser preenchidas em 23 dias.

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Devoted Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2017

🏥 Saúde

⚕️ Seguro de Saúde

🧘 Bem-estar

Healthcare • Healthcare Insurance • Wellness

A Devoted Health é uma empresa de saúde que oferece planos Medicare Advantage projetados para fornecer cobertura de saúde abrangente com benefícios adicionais como cuidados dentários, óculos, associações a academias e medicamentos prescritos a preços competitivos. A empresa enfatiza o suporte e serviço ao membro, garantindo que os clientes possam navegar facilmente por seus benefícios e acessar os serviços de saúde necessários. A Devoted Health está comprometida em ajudar os clientes a economizar dinheiro e melhorar sua saúde e bem-estar por meio de um pacote completo de benefícios e suporte.

Descrição

• Own scheduling and capacity planning for teams, matching staff supply to member demand • Oversee daily capacity health by reviewing supply and demand and responding to supply deficits • Drive real-time operations by monitoring SLA attainment, AHT, shrinkage, service levels, and appointment completion targets • Maintain accurate schedules and calendars, including time off, non-clinical time, weekend coverage, and other schedule changes • Manage the PTO approval process and partner with people leaders on time-off decisions • Lead capacity planning and track staffing against plan • Provide input to Operations and Finance on hiring, backfill, and budget decisions • Create SOPs and playbooks to make processes repeatable at scale • Improve tools, workflows, and scheduling products with product and data teams • Partner with Operations, Finance, Training, and clinical leadership to align staffing with budget and care delivery needs • Serve as the go-to leader for workforce management questions

🎯 Requisitos

• 3+ years in workforce management, operations, or a related analytical role, ideally in a fast-paced startup environment • Transparent, adaptable, and comfortable operating in dynamic, rapidly changing conditions • Ability to build sustainable operational systems • Empathetic, respectful, and collaborative approach prioritizing team well-being and customer success • Reliable end-to-end ownership with clear communication and follow-through • Comfortable with operational systems and analytics • Strong Google Sheets skills required • SQL a strong plus; ability to self-serve data with SQL queries desired • Ability to work with operations, finance, and data partners • Previous health care experience desired • Lean Six Sigma training a plus • Ability to communicate clearly with stakeholders at different levels

🏖️ Benefícios

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Commission eligibility for Sales roles • Parental leave program • 401K program

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