Senior Manager, Workforce Management

🕒 Novembro 3

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $110.000 - $130.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 8 dias.
• As vagas desta empresa costumam ser preenchidas em 23 dias.

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Devoted Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2017

🏥 Saúde

⚕️ Seguro de Saúde

🧘 Bem-estar

Healthcare • Healthcare Insurance • Wellness

A Devoted Health é uma empresa de saúde que oferece planos Medicare Advantage projetados para fornecer cobertura de saúde abrangente com benefícios adicionais como cuidados dentários, óculos, associações a academias e medicamentos prescritos a preços competitivos. A empresa enfatiza o suporte e serviço ao membro, garantindo que os clientes possam navegar facilmente por seus benefícios e acessar os serviços de saúde necessários. A Devoted Health está comprometida em ajudar os clientes a economizar dinheiro e melhorar sua saúde e bem-estar por meio de um pacote completo de benefícios e suporte.

Descrição

• Design and implement workforce management systems from scratch, including scheduling models, capacity plans, and staffing ratios for clinical teams • Establish SOPs, playbooks, and governance • Translate strategic goals into operational workflows and processes • Adjust staffing coverage and redesign shift structures • Lead discussions to identify gaps and implement solutions • Forecast demand using historical data and build staffing models • Align resources to meet targets and define and track KPIs such as utilization, coverage gaps, and forecast accuracy • Analyze trends and build dashboards using Google Sheets, Looker, Cortex, and SQL • Present clear recommendations to leadership • Monitor intraday performance, including SLA attainment, AHT, and shrinkage • Make real-time adjustments to meet service levels and appointment completion targets • Ensure operational goals are consistently achieved • Build systems to track and report daily, weekly, and monthly performance • Partner with operations, finance, and clinical leadership to align staffing with budget and care delivery needs • Serve as the go-to for workforce management questions and escalations • Use frontline feedback and performance data to continuously improve processes, scheduling logic, and forecasting models

🎯 Requisitos

• 5+ years driving and leading high-impact operational initiatives and scaling complex processes • Transparent, adaptable, and comfortable operating in dynamic, rapidly changing conditions • People-first leadership approach with empathy and respect • Proven cross-functional leadership and project lifecycle experience • Technical aptitude with operational systems and analytics • Experience with Google Sheets; SQL is a strong plus • Ability to leverage AI to dig into data • Ability to lead through influence and align diverse stakeholders • Ability to self-serve data with SQL queries • Previous health care experience • Lean Six Sigma training is a huge plus

🏖️ Benefícios

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Commission eligibility for Sales roles • Parental leave program • 401K program

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