Strategic Account Manager

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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DOOR

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2014

🔧 Hardware

☁️ SaaS

🤝 B2B

Hardware • SaaS • B2B

A DOOR é uma empresa de proptech (anteriormente conhecida como Latch) que oferece hardware IoT integrado e software em nuvem para modernizar o controle de acesso e a automação de edifícios para propriedades multifamiliares e grandes portfólios residenciais. Seu conjunto de produtos inclui fechaduras inteligentes, leitores, interfones, câmeras, termostatos, sensores de vazamento e movimento, e uma plataforma de gestão centralizada (DOOR OS e DOOR App) que integra-se com sistemas de gestão de propriedades e expõe APIs. A DOOR foca em simplificar operações, melhorar a experiência dos residentes, reduzir custos e possibilitar implantações ou reformas gradativas em edifícios novos e existentes.

Descrição

• Act as the primary point of contact for assigned strategic and enterprise-level clients • Develop a strong understanding of clients’ business objectives, challenges, and needs • Build trusted advisor relationships with executive leaders, including C-suite stakeholders • Identify upsell, cross-sell, and expansion opportunities to grow account value • Drive account renewals and proactively mitigate churn risks • Negotiate contracts and pricing in alignment with company policies • Ensure clients achieve maximum value from products and services • Partner with Customer Success, Support, and Product teams to resolve issues • Lead executive-level Quarterly Business Reviews (QBRs) and strategic account planning sessions • Maintain accurate records of account activity in CRM tools • Work closely with Marketing and Sales teams to support campaigns and lead generation

🎯 Requisitos

• Bachelor’s degree in Business, Marketing, or related field (or equivalent experience) • 3+ years of experience in account management, customer success, or B2B sales (preferably with enterprise level clients) • Experience in Multifamily or Smart Building related industries (Building Intelligence, PropTech) is required • Strong track record of meeting or exceeding renewal and expansion targets • Excellent communication, presentation, and negotiation skills • Ability to manage multiple accounts with varying needs and priorities • Proficiency in CRM tools: e.g., Salesforce (required), HubSpot and data analysis for account performance • Experience in SaaS, technology, or B2B solutions preferred.

🏖️ Benefícios

• employer-sponsored health, dental, vision and life options • generous PTO • company-supported parental leave for both primary and non-primary caregivers • flexible time off policy • flexible work schedules • multiple coverage tiers for medical, dental, and vision plans • healthcare and flexible spending accounts (FSAs) • employer-paid basic life and accidental death & dismemberment (AD&D) insurance • short-term and long-term disability coverage • eligibility to enroll in a 401(k) Retirement Plan through Vanguard • full setup of hardware from DOOR's home line of products