Director, Customer Engagement

🕒 Outubro 28

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $180.000 - $240.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

E Source

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1986

⚡ Energia

💼 Consultoria

🤝 B2B

Energy • Consulting • B2B

A E Source é uma empresa de pesquisa, ciência de dados e consultoria que auxilia concessionárias de eletricidade, gás e água a tomar e implementar decisões baseadas em dados. A empresa combina pesquisa líder do setor, benchmarking, serviços de consultoria e análises aplicadas (incluindo suporte de machine learning e IA) para melhorar a experiência do cliente, otimizar operações de rede, modernizar processos de negócios e de campo, e projetar e avaliar programas de energia. A E Source oferece soluções em operações de clientes, estratégia e medição de DER, planejamento e implementação de AMI, inteligência de vegetação/ tempestades/incêndios/florestais/ confiabilidade, estudos de interconexão, estratégia e governança de dados, e transformação da força de trabalho e tecnologia. Atende concessionárias em toda a América do Norte e enfatiza a ligação entre estratégia e execução para resultados operacionais e de clientes mensuráveis.

Descrição

• Lead customer experience projects involving strategy development, operational assessments, design thinking, journey mapping, and customer research • Identify strengths and improvement opportunities in utility clients’ customer experiences • Partner with the sales team to scope solutions with clients • Lead client meetings and workshops • Collaborate with the delivery team on project planning and status reporting • Develop practice processes and marketing content, including standard operating procedures, case studies, and white papers • Develop team members through performance coaching, career development, and skill building • Mentor consultants interested in joining the customer practice • Build and maintain trusted relationships with clients and partners • Help utility clients solve complex problems in customer experience, meter-to-cash, and customer operations • Analyze and evaluate customer-operation processes, policies, and technologies • Help clients deliver positive experiences and engaging communications, build customer-centric cultures, and offer effective programs and services

🎯 Requisitos

• At least 15 years of consulting or industry experience, including at least 8 years in consulting • Experience leading large customer transformations across people, process, and technology • Expertise in meter-to-cash and customer service operations • Experience working with Customer Information System (CIS) vendors and implementers • Bachelor’s degree in business, marketing, or a related field, or equivalent work experience • Willingness and ability to travel to client sites, currently estimated at about 50% of your time depending on client needs • Demonstrated record of managing major client engagements, developing long-term client relationships, and serving as a trusted senior advisor • Ability to direct multiple project managers, technical specialists, subcontractors, and cross-functional contributors • Strong strategic decision-making in ambiguous environments • Business acumen covering client value, project economics, staffing, risk, and business development • Ability to anticipate problems, identify patterns and root causes, and lead teams toward practical solutions • Clear written and verbal communication with technical and nontechnical audiences • Deep knowledge of the utility or energy industry, including relevant best practices, trends, policies, regulatory contexts, or operational environments • Track record of coaching managers and developing staff, teams, and future leaders • Experience working with or around utilities, energy, consulting, research, or adjacent fields • Experience overseeing a portfolio of projects and contributing to team or practice-level budgeting, forecasting, and resource planning • Applicants must be authorized to work for any employer in the US or Canada • Employment visa or Labour Market Impact Assessment sponsorship is unavailable

🏖️ Benefícios

• Excellent insurance options, including medical, dental, and vision plans • Company-paid life insurance • Company-paid long- and short-term disability insurance • Medical and dependent-care flexible spending plans • Paid parental leave • Flexible time off (FTO) policy with paid time away from work • 401(k) plan with a 3% employer match • Annual bonus • Remote work arrangement • Opportunity to grow skills and contribute to meaningful work

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo