Customer Success Manager

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🕒 Ontem

🏄 California, Colorado, +18 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $75.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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EasyLlama - HR & Compliance Training For Modern Teams

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2018

💼 Consultoria

🏥 Saúde

🏭 Manufatura

Consulting • Healthcare • Manufacturing

EasyLlama é a plataforma de compliance mais fácil de usar, projetada para engajar a força de trabalho diária através de soluções de treinamento eficazes. Oferece uma vasta biblioteca de cursos sobre temas como segurança no local de trabalho, prevenção ao assédio e diversidade, equidade e inclusão. Com recursos para rastrear o progresso e integrar-se a vários sistemas de RH, a EasyLlama visa capacitar as organizações a promover uma cultura de trabalho mais segura e em conformidade.

Descrição

• Own a portfolio of customer accounts as the primary point of contact throughout the customer lifecycle • Manage the renewal process end-to-end, forecast accurately, and drive on-time renewals • Identify and drive upgrade and expansion opportunities • Develop and execute success plans aligned with customer goals and product adoption • Drive product adoption through proactive outreach, training, and strategic guidance • Monitor account health and proactively address churn risk • Build trusted relationships with key stakeholders and champions • Partner with Support, Onboarding, and Product for a seamless customer experience • Maintain clean, accurate CRM data for forecasting and reporting

🎯 Requisitos

• 4–6 years in Customer Success, Account Management, or another customer-facing role • Strong written and verbal communication skills • Proactive mindset with ability to develop fresh strategies • Comfortable managing renewals, upsells, and forecasting processes • Consultative approach to connecting customer goals with product value • Highly organized with strong attention to detail • Resourceful and proactive problem-solving approach • Familiarity with HubSpot (nice to have) • Experience building CS playbooks, templates, or processes (nice to have) • Experience working in a SaaS environment (nice to have) • Authorized to work in the United States

🏖️ Benefícios

• Flexible, fully remote environment • Competitive employer-sponsored health insurance • 401(k) + company matching • Professional development reimbursements • Quarterly remote work stipend • Annual wellness stipend • PTO • Monthly team events to nurture connection