Customer Success Associate

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🕒 Ontem

🏈 Alabama, Arizona, +17 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $50.000 - $56.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

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Books Are Fun

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📚 Educação

🤲 Filantropia

Education • Charity

A Books Are Fun é uma organização que executa o programa Book Blast para fornecer livros a crianças por meio de parcerias com escolas e centros educacionais. Ela ajuda famílias a construírem bibliotecas domésticas ao entregar livros gratuitos para estudantes, realiza eventos escolares e oferece recompensas para incentivar a leitura, além de fornecer recursos para educadores e famílias. A organização relata impacto mensurável (mais de 16 milhões de livros distribuídos) e enfatiza o aumento do engajamento na leitura e o apoio a estudantes carentes.

Descrição

• Serve as the primary point of contact for schools throughout their Book Blast journey, from onboarding to renewal. • Build and nurture strong, long-term relationships with school leaders through personalized outreach and proactive problem-solving. • Implement retention strategies to maximize renewals and engagement. • Use data-driven insights to highlight program impact and promote future participation. • Facilitate smooth transitions of new schools from sales to customer success. • Partner closely with the Regional VP to align on client needs and retention efforts. • Provide feedback on customer insights, program enhancements, and growth opportunities to leadership and marketing. • Develop and execute engagement strategies that maximize participation and event results. • Support the Regional VP with communication and project coordination, as needed. • Identify friction points in the customer journey and refine processes to create effortless experiences. • Maintain organized, detailed records of client accounts, communications, and outcomes. • Participate in ongoing training and coaching on customer success best practices, sales techniques, and program details. • Encourage and gather testimonials, referrals, and client advocacy. • Leverage client satisfaction to build a network of advocates for Books Are Fun.

🎯 Requisitos

• Strong communication, relationship-building, and problem-solving skills. • Customer-centric mindset with passion for creating exceptional experiences and long-term loyalty. • Organized, detail-oriented, and capable of managing multiple priorities seamlessly. • Energetic and enthusiastic; love books and enjoy sharing that excitement with clients. • Comfortable working independently in a remote environment. • Comfortable meeting new people every day and engaging with them directly. • Positive, proactive, and enthusiastic about helping others succeed. • Bachelor’s degree (preferred but not required). • Experience in Sales, Customer Success, or Customer Service (preferred but not required). • Experience with CRMs (preferred but not required). • Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift up to 10 pounds at times. • Must live in AL, AZ, CA, CO, DE, FL, GA, IA, IL, IN, KY, MD, MO, NC, NE, NV, NY, OH, PA, SC, TN, or TX; applicants outside these states will not be considered.

🏖️ Benefícios

• Performance Bonuses paid seasonally • 401(k) • Dental insurance • Vision insurance • Health insurance • Flexible Spending Account/Health Savings Account/Dependent FSA • Supplemental benefits (critical illness, accident, & hospital indemnity) • Employee Assistance Program • Internet stipend • Company paid life insurance + buy-up option • Company paid short-term & long-term disability insurance • 13 paid holidays throughout the year • Paid Time Off • Paid Volunteer Time Off • Work from home • Cultural connections such as our Quarterly Book Club • Growth Opportunity and Professional Development • Collaborative and enjoyable team environment