Client Success Manager

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Bakkt

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

₿ Cripto

💳 Fintech

🤝 B2B

Crypto • Fintech • B2B

A Bakkt é uma empresa regulamentada de infraestrutura de ativos digitais que desenvolve a próxima geração de sistemas financeiros para permitir a participação institucional em Bitcoin, tokenização, pagamentos com stablecoins e finanças orientadas por IA. Seus serviços incluem Bakkt Markets — negociação de nível institucional, liquidez e custódia regulamentada com ampla licença nos EUA (incluindo uma BitLicense de Nova York) — Bakkt Agent — uma interface de pagamentos e movimentação de dinheiro guiada por IA e em conformidade para bancos e parceiros — e Bakkt Global — uma expansão internacional e catalisador para tokenização/tesouraria. A empresa enfatiza segurança, conformidade regulatória, operações auditadas e plataformas turnkey, plug‑and‑play para empresas que desejam lançar serviços de ativos digitais e pagamentos.

Descrição

• Serve as the day-to-day point of contact for an assigned group of trading and payments clients • Maintain regular communication to understand client needs and ensure value from Bakkt’s products and services • Support preparation and execution of quarterly business reviews • Conduct client onboarding sessions and guide setup and adoption • Provide user training and host regular progress check-ins • Address client concerns proactively and help prevent churn • Demonstrate product return on investment through detailed reports in partnership with Data & Analytics • Collaborate with sales and onboarding teams during client handoffs • Share client feedback with product teams to inform features and enhancements • Coordinate with support teams to resolve client issues promptly and consistently • Establish and nurture client relationships, build trust, and advocate for clients internally • Align client business goals with Bakkt’s offerings through tailored success plans • Monitor client usage and health metrics, analyze KPIs, and identify issues or opportunities • Manage escalations and represent client interests in product and service decisions • Identify upselling and cross-selling opportunities and support renewals by demonstrating ongoing value • Stay informed about industry trends, product updates, and competitive offerings

🎯 Requisitos

• Passion and interest in the digital asset and/or payments industries and Bakkt’s product/solution offering required • 2–3 years in client success management or a similar client-facing role, or a strong interest in starting a career in client success • Startup experience a plus • Knowledge of digital asset and traditional market infrastructure, including trading, clearing, and settlement, preferred • Excellent communication, collaboration, and interpersonal skills • Analytical mindset with ability to synthesize complex data and make data-driven decisions • Strong organizational and time management skills; ability to prioritize and manage multiple projects simultaneously • Experience working for a startup and in cross-functional teams • Experience using client success management and AI tools such as Claude, HubSpot, Jira, Excel, Word, and PowerPoint • Must successfully pass a post-offer background check and drug screen