Client Success Executive

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🕒 Abril 4

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Employer Direct Healthcare

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🛡️ Seguros

📦 Logística

Consulting • Insurance • Logistics

Employer Direct Healthcare é uma empresa de saúde que tem como foco oferecer serviços de atenção especializada — como cirurgia, cuidados oncológicos e terapias de infusão — a membros de organizações autoseguradas. A empresa opera a Lantern, uma plataforma de atenção especializada que faz parceria com uma rede de médicos e instalações de alto desempenho para oferecer assistência de alta qualidade a preços negociados e acessíveis. A Lantern prioriza uma experiência white‑glove, com Care Advocates e enfermeiros(as) garantindo uma recuperação sem estresse e suporte para todos os procedimentos planejados e diagnósticos de câncer. Com foco em entregar excelente cuidado perto de casa, a rede da Lantern inclui milhares de cirurgiões e instalações em todo o país, beneficiando as organizações e seus colaboradores ao reduzir custos sem abrir mão de altos padrões de qualidade assistencial.

Descrição

• Successfully manage the overall relationship with the client and all stakeholders. • Develop service strategy to ensure renewal and growth of client accounts and retention of members for assigned accounts. • Develop plans to increase client revenue and profitability through better utilization of network, pricing strategies, and communication of new and enhanced offerings. • Ensure both company and client objectives, expectations and goals are being met. • Exercise judgement in handling client discussions, escalations and issue resolution. • Demonstrate proactive ability to diagnose and fix root cause drivers of service and/or delivery problems. • Develop and manage strategic plans in the most proactive and strategic manner possible and find new and innovative ways to show clients the value of the products and services purchased. • Proactively identify potential service issues and takes steps to resolve identified issues. • Lead and mentor account managers to resolve simple and complex issues as well as develop solutions proactively. • Successfully onboard new clients in a manner that sets them up for continued success. • Conduct professional and productive in-person meetings with clients. • Willingness to travel up to 20% of the time to clients, Lantern headquarters (Dallas) and appropriate industry events.

🎯 Requisitos

• Bachelor’s degree required. • Extensive experience in healthcare industry, focus on self-funded benefits industry required. • 5+ years of job-related experience in a strategic account management role within the human capital, healthcare or benefits industry required. • Healthcare start-up experience strongly preferred (point solution, navigation, disease management). • Direct experience handling portfolios consisting of multiple Fortune 500 and/or large public Sector Clients preferred. • Ability to engage interpersonally with all levels within an organization, including C-suite. • Process-driven and strong analytical skills and insights. • Strong leadership and influence management skills, ability to motivate Client Success Managers to support client portfolios. • Ability to thrive in a matrixed organizational structure. • Motivated team player with a positive collaborative attitude. • Ability to work in fast-paced, start-up like environment. • Excellent verbal and written communication skills. • High energy Level, willing to contribute to establishing a world class corporate culture.

🏖️ Benefícios

• Medical Insurance • Dental Insurance • Vision Insurance • Short & Long Term Disability • Life Insurance • 401k with company match • Flexible Time Off • Paid Parental Leave