Operations and Support Specialist – Logistics

Vaga não está no LinkedIn

🕒 Setembro 12

🇵🇭 Filipinas – Remoto

💵 $1.200 - $1.600 / mês

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💝 Suporte ao Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 0%

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Elevate and Delegate

SiteLinkedInTodas as Vagas

1 - 10 funcionários

👥 RH Tech

🎯 Recrutamento

🤝 B2B

HR Tech • Recruitment • B2B

Elevate and Delegate é uma empresa especializada em ajudar negócios a reduzir custos com pessoal e aumentar a eficiência operacional por meio do sourcing e da gestão de equipes remotas de alta performance. A empresa identifica e gerencia profissionais talentosos no exterior para ocupar funções como: • Assistentes Virtuais • Assistentes/auxiliares de contabilidade (bookkeepers) • Representantes de Atendimento ao Cliente • Editores de Vídeo • Entre outras Seus serviços incluem: • Processos de recrutamento e onboarding ágeis e eficientes • Sessões estratégicas para entender as principais dores e objetivos do cliente • Garantia de satisfação de 90 dias para suas alocações A Elevate and Delegate busca ajudar as empresas a crescer sem aumentar a carga de trabalho, fornecendo talento dedicado no exterior que atua no horário do cliente.

Descrição

• Support brokers with day-to-day shipment and logistics coordination • Schedule and confirm pickup and delivery appointments • Perform track-and-trace activities and maintain accurate shipment status updates • Follow up with carriers, drivers, and relevant stakeholders • Identify potential delays or issues and escalate them appropriately • Ensure shipments move according to schedule and customer expectations • Update shipment information, customer records, dashboards, boards, trackers, and operational data • Identify discrepancies or missing information and resolve them • Provide administrative support to brokers, including documentation, follow-ups, scheduling, and task monitoring • Take ownership of assigned workflows and complete them independently • As responsibilities expand, communicate with customers, handle after-hours correspondence, provide updates, and escalate customer issues • Support basic operational decision-making within established guidelines • Potentially support pricing, complex shipment coordination, customer accounts, process improvements, and broader operations workflows

🎯 Requisitos

• 2+ years of experience in logistics, freight brokerage, transportation, operations, customer support, or a related field • Experience with logistics, freight, transportation, or shipment coordination strongly preferred • Familiarity with shipment tracking, appointment scheduling, carrier/driver communication, or similar logistics workflows • Strong attention to detail and accurate information maintenance across multiple systems • Ability to manage multiple tasks, priorities, and moving parts simultaneously • Strong written and verbal English communication skills • Highly organized with strong follow-through and ability to work independently • Comfort working in a fast-paced, growing business with evolving responsibilities • Technological proficiency and ability to learn new software and systems • Familiarity with ChatGPT and Claude, and willingness to use technology to improve productivity • Reliable computer with at least 4 GB of RAM and sufficient storage • Ability to work required business hours, including potential after-hours support • Experience with a freight brokerage or 3PL is a strong plus • Experience with TMS, transportation management, load boards, or freight management systems is a strong plus • Experience with track and trace and carrier management is a strong plus • Experience communicating directly with US-based customers, carriers, or drivers is a strong plus • Experience supporting brokers in a high-volume environment is a strong plus • Experience with freight pricing or quoting is a strong plus • Experience handling after-hours customer communication is a strong plus • Experience with operational dashboards, reporting, or performance tracking is a strong plus • Experience using AI tools such as Claude or ChatGPT to improve workflows is a strong plus

🏖️ Benefícios

• Direct client communication and independent handling of client-related matters • Payments handled directly by the client; salary paid directly to the worker • Vacation leave and holiday scheduling aligned with client policies and business needs • Loom video application process • Stable internet connection expected for application recording