Case Management Support Specialist – Early Intervention

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🕒 Setembro 9

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 25%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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SnappyCX

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

☁️ SaaS

Consulting • SaaS • Customer Support

A SnappyCX é uma empresa especializada em oferecer soluções de outsourcing personalizáveis para ajudar empresas a prosperar. Ela oferece uma ampla gama de serviços, incluindo TI e Desenvolvimento de Software, Atendimento ao Cliente (Customer Support), Marketing, Finanças e Contabilidade, e serviços de Assistente Virtual. A SnappyCX tem como objetivo reduzir os custos operacionais enquanto garante acesso a profissionais qualificados 24/7, permitindo que as empresas escalem de forma eficiente e eficaz, sem as limitações dos métodos tradicionais de contratação.

Descrição

• Open and set up new cases promptly and accurately in case-management systems • Review referrals and enter demographics, contact information, provider details, service information, and relevant dates • Upload, label, organize, and maintain required case documentation • Review records for missing, incomplete, outdated, or conflicting information and follow up with appropriate parties • Review, enter, and update service authorizations • Monitor pending, missing, incorrect, and expiring authorizations • Compare authorization information against service plans and provider schedules to identify discrepancies • Follow up with coordinators, providers, EI Hub contacts, and internal teams to obtain corrections or updated authorization information • Escalate urgent authorization issues that may impact services or delay billing • Communicate with the Billing Department regarding authorization changes, provider assignments, service dates, documentation status, claim holds, and denials • Research outstanding billing items and assist with resolving issues • Provide billing staff with accurate case information and supporting documentation • Monitor coordinator email accounts and follow up with providers regarding missing, late, incomplete, or inaccurate session notes • Track outstanding provider documentation and productivity items • Follow up on missing or expired prescriptions and scripts • Monitor progress reports and follow up on upcoming, overdue, incomplete, or incorrect reports • Maintain accurate tracking logs of outreach attempts, responses, outstanding items, and resolutions • Keep case records, tracking logs, status fields, and document folders accurate and up to date • Review assigned work queues and outstanding-item reports daily and prioritize tasks by urgency and deadlines • Communicate professionally with providers, physician offices, coordinators, billing teams, families, and internal staff • Provide regular updates on outstanding items and case status • Identify and escalate barriers, service risks, complaints, negative reports, and unresolved discrepancies • Assist with audits, case reviews, reports, and other administrative tasks • Maintain strict confidentiality and comply with HIPAA and applicable privacy requirements

🎯 Requisitos

• Previous administrative experience in healthcare, home care, therapy, Early Intervention, case management, or a related environment is strongly preferred • Experience with authorizations, billing follow-up, clinical documentation, prescriptions, or provider coordination is preferred • Strong written and verbal English communication skills • Excellent attention to detail, organization, follow-through, and time-management skills • Ability to review and compare service plans, authorizations, prescriptions, session notes, and progress reports for accuracy and completeness • Comfortable communicating by email and phone with healthcare providers, physician offices, internal departments, and other stakeholders • Proficient with Microsoft Office, email, spreadsheets, shared trackers, and electronic case-management systems • Comfortable working with high-volume workloads and managing multiple cases and deadlines simultaneously • Ability to work independently during designated U.S. business hours while collaborating effectively with a team • Must be comfortable handling confidential information and adhering to HIPAA requirements • Strong persistence and professionalism when following up on outstanding items • Desktop computer with at least one external monitor required

🏖️ Benefícios

• Independent Contractor arrangement • Remote work setup • Monday–Thursday, 9:00 AM–5:00 PM; Friday, 9:00 AM–12:30 PM schedule • 45-minute unpaid break, Monday–Thursday