Digital Client Success Manager

🕒 Outubro 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $70.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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📚 Educação

Consulting • Marketing • Education

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Descrição

• Serve as the primary strategic and operational point of contact for assigned digital marketing clients • Manage the full lifecycle of digital marketing campaigns, including onboarding, strategic planning, coordination, launch readiness, optimization, reporting, and ongoing performance management • Lead day-to-day management of a portfolio of digital marketing clients and campaigns • Coordinate campaign execution across Creative, Data Operations, Tracking & Attribution, Digital Operations, and Enrollment Marketing teams • Manage campaign timelines, deliverables, approvals, and operational workflows • Monitor campaign pacing, performance, and KPIs; identify optimization opportunities related to targeting, creative, budget allocation, audience strategy, and conversion performance • Analyze reporting data and platform insights to develop recommendations and communicate performance to clients and stakeholders • Lead client meetings, performance reviews, onboarding discussions, and strategic planning conversations • Troubleshoot campaign, tracking, reporting, and operational issues • Support client retention, renewals, campaign expansion, and additional digital marketing strategies • Collaborate cross-functionally to improve workflows, operational efficiency, communication processes, and service delivery standards • Stay informed on digital marketing trends, platform capabilities, attribution methodologies, audience strategies, and industry best practices

🎯 Requisitos

• 5+ years of experience in digital marketing, campaign management, client success, account management, or strategic marketing roles • Strong understanding of digital marketing solutions including search, social, video, retargeting, connected TV, mobile/geo-fencing, audience targeting, and attribution strategies • Hands-on experience with major advertising platforms including Google, Yahoo, Meta, Snapchat, TikTok, LinkedIn, and programmatic advertising platforms • Experience using Google Analytics, Google Tag Manager, Domo, and campaign reporting platforms • Strong consultative mindset with excellent presentation, communication, and relationship-building skills • Ability to explain technical and performance concepts clearly across varying levels of client expertise • Exceptional organizational, strategic thinking, problem-solving, and operational management capabilities • Ability to manage multiple priorities simultaneously within a fast-paced and evolving environment • Experience working with higher education institutions or within higher education environments preferred • Required to complete and pass a CLEAR™ identity verification as part of pre-employment screening • Must be eligible to work in the U.S.

🏖️ Benefícios

• Health insurance • Retirement contributions • Paid time off • Comprehensive benefits package • Programs that support employee well-being • Potential eligibility for variable compensation in addition to base salary

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