Client Success Manager

🕒 Outubro 21

🎸 Tennessee – Remoto

🎸 Tennessee – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Verra Mobility

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2018

📦 Logística

💼 Consultoria

🏥 Saúde

Logistics • Consulting • Healthcare

A Verra Mobility é uma líder global em soluções de transporte inteligente, dedicada a criar comunidades mais seguras e inteligentes através de tecnologias de transporte de ponta. A empresa faz parcerias com governos locais, distritos escolares e frotas comerciais para fornecer sistemas integrados que melhoram a mobilidade, segurança e eficiência nas estradas. As ofertas da Verra Mobility incluem soluções de fiscalização de segurança, soluções de estacionamento e gestão de frotas comerciais, atendendo a uma gama diversificada de clientes, como municípios, distritos escolares, operadores de frotas comerciais e empresas de aluguel de carros. Com presença em mais de 15 países e parcerias extensivas com autoridades de pedágio e municípios líderes, a Verra Mobility está comprometida em impulsionar o futuro da mobilidade inteligente conectando pessoas, tecnologia e dados de forma integrada no ecossistema de mobilidade.

Descrição

• Serve as the primary client contact and trusted advisor for communication, support, and strategic partnership needs. • Lead recurring client meetings, manage follow-up actions, and identify opportunities to improve satisfaction, retention, and account growth. • Develop long-term partnerships that deliver operational and financial value; optimize, retain, and expand existing accounts. • Collaborate with Operations, Product, Finance, IT, and other teams to resolve service issues, support contracts, and ensure successful client outcomes. • Maintain knowledge of product configurations, system functionality, and cross-service workflows to support clients and troubleshoot issues. • Oversee onboarding, implementations, project execution, software releases, and UAT activities. • Monitor client performance, analyze operational and financial data, identify trends or anomalies, and communicate risks, recommendations, and resolutions. • Oversee reporting, account reconciliation, invoice accuracy, overdue revenue recovery, and monthly settlement deliverables. • Educate clients on product capabilities, operational processes, and industry best practices. • Manage multiple priorities in a fast-paced environment. • Maintain knowledge of applicable legislation, regulatory requirements, and client contracts. • Travel up to 30–50% for client meetings, onsite support, implementations, conferences, and relationship management.

🎯 Requisitos

• Bachelor's degree preferred, or an equivalent combination of education, training and experience is required. • 3-5 years' experience in a client-facing environment, account management or similar role. • Experience working with government agencies, municipalities, public sector clients, or regulated industries strongly preferred. • Strong understanding of customer contracts, compliance requirements, and applicable legislation within a client service environment preferred. • Demonstrated ability to build trusted client relationships, drive client satisfaction and retention, and identify opportunities for account growth and operational improvement. • Proven ability to manage escalated client concerns, navigate difficult conversations, and drive issue resolution with professionalism, urgency, and sound judgment. • Ability to guide clients through operational and system-related changes, including implementations, process improvements, software enhancements, and transitions. • Strong analytical, organizational, and problem-solving skills; ability to assess complex situations, interpret data, identify risks, and develop effective solutions. • Excellent verbal and written communication skills across internal and external stakeholders, including executive leadership and government representatives. • Experience gathering, documenting, and communicating business and client requirements to cross-functional teams. • Ability to manage multiple priorities, adapt to shifting business needs, and maintain accountability in a fast-paced environment. • Ability to work independently and collaborate effectively within cross-functional teams. • Strong technical aptitude with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); CRM or client management platform experience preferred.

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