Inside Sales Manager

🕒 Julho 21

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of ERMCO-ECI

ERMCO-ECI

1001 - 5000 funcionários

Fundada em 1972

⚡ Energia

🏭 Manufatura

🔧 Hardware

Energy • Manufacturing • Hardware

ERMCO-ECI é um fabricante especializado em transformadores e componentes relacionados, oferecendo uma variedade de produtos, incluindo transformadores encubados monofásicos e trifásicos. A empresa é certificada pela ISO 9001:2015, indicando um compromisso com sistemas de gestão de qualidade. Localizada em Dyersburg, TN, a ERMCO-ECI enfatiza sua cultura e engajamento dos colaboradores, proporcionando diversas oportunidades de carreira e recursos para colaboradores atuais e potenciais.

Descrição

• Manage and develop a team of inside sales representatives, driving accountability for performance, productivity, and quality outcomes • Oversee and continuously improve the quoting and order entry process to ensure accuracy and responsiveness • Partner cross-functionally with outside sales, engineering, and production to align on customer needs and order requirements • Monitor, analyze, and report on sales and operational metrics, translating insights into actionable improvements and performance plans • Handle escalated customer inquiries or issues with professionalism and urgency • Identify, implement, and standardize process improvements and tools to increase efficiency and reduce errors • Lead onboarding, training, and ongoing development programs to strengthen team capability • Support forecasting and sales planning activities • Build and maintain strong relationships with key accounts and internal stakeholders to support business objectives • Promote a customer-first culture throughout the sales support process • Occasional travel (less than 10%) for meetings or training

🎯 Requisitos

• Bachelor’s degree in Business, Sales, or related field • 5+ years of experience in inside sales or sales support, with at least 2 years in a supervisory or managerial role, with demonstrated experience leading teams and driving performance outcomes • Strong knowledge of CRM and ERP systems • Excellent communication, problem-solving, and organizational skills • Proven ability to manage priorities, drive execution, and operate effectively in a fast-paced environment • Preferred Qualifications: Experience in electrical manufacturing or technical sales environment • Familiarity with transformer products and industry terminology

🏖️ Benefícios

• Relocation assistance provided

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