Customer Success Manager

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🕒 Julho 26

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Eventus

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

💳 Fintech

☁️ SaaS

📋 Conformidade

Fintech • SaaS • Compliance

A Eventus é uma empresa de fintech que fornece software de vigilância comercial e gerenciamento de risco regulatório de nível empresarial. Sua plataforma Validus oferece vigilância comercial para múltiplos ativos, monitoramento de transações, monitoramento de algoritmos e recursos de gerenciamento de risco de mercado para bancos, corretoras, bolsas, reguladores, plataformas de ativos digitais e empresas de negociação proprietária. A Eventus também oferece a Frank AI — uma camada de IA determinística e explicável integrada ao Validus — para automatizar a triagem de alertas, relatórios e fluxos de trabalho investigativos. A empresa foca em implantações escaláveis e seguras que ajudam os clientes a atender às necessidades de conformidade e supervisão em operações de negociação.

Descrição

• Act as the primary point of contact for customers, fostering strong relationships to drive satisfaction, retention, and advocacy • Partner with customers to understand their business needs and proactively recommend solutions to maximize value • Conduct regular check-ins, business reviews, and training sessions to ensure continued engagement and product utilization • Serve as an escalation point for the Support teams on issues related to your assigned clients • Collaborate with internal teams (Sales, Product, and Engineering) to escalate customer feedback, resolve issues, and drive product improvements • Analyze customer usage data and trends to identify expansion opportunities, upsell/cross-sell potential, and risks of churn • Educate customers on industry trends, regulatory requirements, and best practices to optimize their use of Validus • Serve as the customer’s advocate within Eventus, ensuring their voices are heard and their needs are met • Represent Eventus at industry events, conferences, and customer meetings to strengthen relationships and promote our solutions

🎯 Requisitos

• Proven experience in Customer Success, Account Management, or Client Services within a SaaS, fintech, or financial services company • Strong knowledge of capital markets, trade surveillance, and regulatory compliance is preferred • A technical background with a curious, self-driven problem-solving approach to ensure focus on rapid client issue resolution is preferred • An AI-forward approach with demonstrated experience or ideas for scaling the Customer Success using AI solutions is highly desirable • Analytical mindset with experience using data-driven insights to drive customer engagement and success • Excellent interpersonal and communication skills, with the ability to engage with stakeholders at all levels • Ability to manage multiple accounts, prioritize tasks, and work in a fast-paced, high-growth environment • Experience working within the US financial market and understanding of regulatory requirements preferred • Willingness to travel occasionally for customer meetings and industry events.

🏖️ Benefícios

• Fully Remote • Competitive Compensation • Health, Dental, Vision & Disability Coverage • Unlimited PTO • Flexible Work Environment