Partnership Customer Success Manager

🕒 Julho 25

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Sumsub

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2015

💼 Consultoria

⚖️ Jurídico

📦 Logística

💰 $30.000.000 Series B - Sumsub em 2022-12

Consulting • Legal • Logistics

A Sumsub é uma empresa de tecnologia voltada para conformidade que oferece soluções SaaS para monitoramento de transações, conformidade de produtos e suporte operacional e pré-vendas relacionado para empresas. A empresa opera uma plataforma online com funções distribuídas entre operações, jurídico/conformidade e suporte técnico, e tem como alvo outros negócios com seus serviços e ferramentas.

Descrição

• Manage day-to-day relationships with partners and key customers across business, technical, and product topics. • Help partners and customers achieve their goals by ensuring smooth communication, strong product adoption, and timely support. • Build trusted relationships with key stakeholders through check-ins, updates, and business reviews. • Identify growth opportunities, potential risks, and areas where Sumsub can bring additional value. • Introduce partners and customers to new product features, support feature rollouts, and collect feedback on product needs. • Share partner and customer feedback internally to help improve processes and product experience. • Act as a liaison between partners and internal teams, including Sales, Solutions, Product, Legal, Marketing, and Customer Success.

🎯 Requisitos

• Previous experience as a Customer Success Manager, Account Manager, or Business Development Manager, ideally in fintech, payments, crypto, SaaS, or another B2B environment. • Advanced English. • Strong communication skills and the ability to build relationships with different stakeholders. • Basic understanding of KYC, compliance, identity verification, or fraud prevention would be a strong plus. • Good analytical skills, with confidence working with Google Sheets, MS Excel, or similar tools. • Proactive and structured approach, able to identify risks and drive tasks to completion. • Comfortable working cross-functionally with other internal teams.

🏖️ Benefícios

• Remote-first, trust-based culture. • No mandatory office days, no attendance trackers. • Extra time off, including your birthday as a holiday. • 10 personal days each year. • 7 sick days without paperwork. • Time to rest is part of the deal. • Compensation is fair and transparent, benchmarked to the market. • Access to learning opportunities and covering role-specific events. • Team offsites fully covered.