Senior Customer Success Manager

🕒 Julho 25

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $135.000 - $225.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Nexthink

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2011

☁️ SaaS

🏢 Corporativo

💰 Series D em 2021-02

SaaS • Enterprise

A Nexthink é uma plataforma de Experiência Digital do Funcionário (DEX) que capacita as equipes de TI a identificar, diagnosticar e corrigir problemas no local de trabalho digital. Ela aproveita soluções impulsionadas por IA para alertas em tempo real, diagnósticos inteligentes e remediação automatizada, garantindo a otimização de aplicativos de local de trabalho, ferramentas de colaboração como Teams e Zoom, e o engajamento geral dos funcionários. A Nexthink ajuda as organizações a melhorar a eficiência de TI, gerenciar a transformação digital e a manter ambientes de trabalho digitais eficazes em termos de custo, com impacto mensurável e excelência operacional. A plataforma suporta mais de 15 milhões de terminais globalmente, oferecendo visibilidade e automação incomparáveis para a gestão proativa de TI e eficiência da central de serviços.

Descrição

• Support growth and customer retention for a portfolio of strategic enterprise customers • Guide customers along their DEX journey to drive growth and adoption • Lead and execute comprehensive customer success plans for Nexthink Enterprise customers • Build relationships with key leadership contacts within the customer's organization • Identify, track, measure and share the overall impact and value of Nexthink • Align with account strategies to deliver on-time renewals and achieve expansion targets • Identify new opportunities for upselling Nexthink services • Maintain regular contact with customers to understand sentiment and issues • Deliver DEX workshops and participate in quarterly business reviews with key stakeholders • Act as the voice of the customer to provide feedback to various teams

🎯 Requisitos

• 5+ years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts and successful adoption of SaaS • Ability to drive the DEX Methodology (people, process, technology, communication, value) • Strong business acumen for generating creative, pragmatic solutions • Entrepreneurial mindset to work independently with good judgment • Technical background or technological savvy to learn Nexthink products and services • Ability to effectively manage, guide, and build rapport across the customer’s hierarchy • Excellent written, oral, and interpersonal communication skills • Organized and structured, capable of facilitating difficult/complex situations • Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute practices • Strong customer-facing and presentation skills • Fluent in English (written and verbal)

🏖️ Benefícios

• 100% covered company benefits (health, dental, vision) and life insurance • Long-term disability and accidental death/personal loss coverage • Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer) • 11 company-paid holidays and 3 extra days for volunteering • Hybrid work model with structured onboarding • Free access to professional training platforms • Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers • 401(k) plan featuring up to 4% company matching contributions and immediate vesting • Bonuses for referring successful hires after three months of continuous employment