Customer Success Manager – OEM

🕒 Julho 25

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DomainTools

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2000

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A DomainTools é um fornecedor líder de soluções de inteligência contra ameaças cibernéticas baseadas em nomes de domínio e DNS. Oferece uma gama de produtos, incluindo a plataforma Iris Intelligence para mapear infraestruturas conectadas e se antecipar às ameaças, o Iris Detect para monitorar domínios semelhantes e o Iris Enrich para integrar dados da DomainTools com SIEM, SOAR e outras ferramentas. O Farsight DNSDB da DomainTools é a maior solução de inteligência de DNS passivo do mundo, fornecendo dados DNS históricos e em tempo real. A empresa está focada em transformar dados de ameaças em inteligência acionável para prevenir, mitigar e investigar ataques online. Atende a diversos setores, incluindo governo federal, serviços financeiros, saúde, tecnologia e varejo, e é um parceiro confiável para centros de operações de segurança (SOCs) de nível empresarial.

Descrição

• Integration, Technical Onboarding & Activation: Manage the transition from OEM Account Executives, leading technical discovery to align DomainTools APIs/data feeds with the partner's architectural requirements. • Developer & Product Enablement: Partner with OEM engineering, product management, and developer teams to facilitate smooth API integration, data ingestion, and technical activation. • Time-to-Value Acceleration: Establish clear technical onboarding milestones to shorten the partner's integration lifecycle and accelerate joint product launch dates. • OEM Relationship & Ecosystem Management: Cultivate deep relationships across multiple OEM partner functions—including Product Management, Engineering/R&D, CTOs, and Business Development leads. • Joint Value & Roadmap Alignment: Lead Business Reviews (QBRs) to review data/API consumption metrics, share DomainTools product and data feed roadmaps, and gather partner feedback for internal engineering teams. • Domain & API Expertise: Maintain expert knowledge of DomainTools data sets, API infrastructure, rate limits, and integration patterns, serving as a trusted technical advisor. • Revenue, Consumption & Expansion: Own on-time renewals for your assigned portfolio of OEM accounts and OEM license agreements. • Consumption Growth: Monitor API usage, volume tiers, and queries to identify expansion opportunities, upselling additional data feeds, enrichment modules, or expanded usage rights in partnership with OEM Sales. • Forecasting Accuracy: Track integration health, usage trends, and contract milestones in Salesforce, Gainsight, and internal telemetry tools to ensure accurate renewal and growth forecasting. • Technical Risk Mitigation & Partner Advocacy: Continuously analyze API performance, call volumes, and error rates to proactively identify technical friction, under-utilization, or integration churn risks. • Technical Escalation Leadership: Act as the direct voice of the OEM partner during critical service disruptions, API rate-limit issues, or data quality bugs—coordinating across Engineering, Product, and Support teams. • Deprecation & Upgrade Management: Guide OEM partners through legacy API deprecations, schema updates, and migration paths with minimal disruption to their end customers. • Cross-Functional Leadership & Strategy: Collaborate with DomainTools Product and Technical Account Managers (TAMs) to advocate for OEM-specific features, data delivery methods, and API enhancements. • Commercial Alignment: Ensure the partner's usage matches their commercial license scope and support OEM go-to-market efforts where joint solution selling is required.

🎯 Requisitos

• 3+ years of experience in technical Account Management, Customer Success, or Integration Management, specifically working with OEM, Embedded Software, API-first, or Strategic Technology Partnerships. • Direct experience working with enterprise cybersecurity platforms, MSSPs, SIEM/SOAR vendors, or Global F100 technology providers. • Strong technical acumen regarding REST APIs, JSON/XML data feeds, threat intelligence data integration, and developer-facing workflows. DNS/domain data expertise preferred. • Proven track record of managing commercial renewal portfolios and driving expansion/upsell in usage-based or embedded licensing environments. • Ability to hold technical conversations with OEM Developers/Architects as well as commercial conversations with OEM Product Managers and Executives. • Strong analytical approach to tracking consumption telemetry, platform health metrics, and account risk. • Willingness to travel as needed to strategic partner sites, developer summits, and industry events to support key OEM relationships. • Ability to meet or exceed role-specific KPIs (e.g., Gross Retention, Net Retention/Expansion, Time-to-Integration, API Consumption Growth).