Implementation Manager – Client Success

🕒 Julho 25

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VIVIO, a Public Benefit Corporation

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🛡️ Seguros

📦 Logística

Consulting • Insurance • Logistics

A VIVIO é uma Corporação de Benefício Público especializada em soluções de gestão de medicamentos. A empresa utiliza inteligência de dados para fornecer terapias medicamentosas personalizadas, aproveitando dados de ensaios clínicos e preços de mercado para garantir que os pacientes recebam o medicamento certo pelo preço certo, sem intermediários ou acréscimos desnecessários. A VIVIO oferece uma alternativa aos modelos tradicionais de Administração de Benefícios de Farmácia (PBM), proporcionando uma abordagem transparente e econômica para precificação e gestão de medicamentos. Seus serviços focam na redução dos custos com receitas médicas, enquanto melhoram os resultados e mantêm a conformidade, especificamente direcionados a medicamentos especiais e necessidades mais amplas de gestão de medicamentos para organizações.

Descrição

• Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation. • Collaborate with clients to understand their specific requirements. • Act as the primary point of contact for clients during the implementation phase, addressing and resolving any issues that may arise. • Create and maintain comprehensive documentation of client configurations, customizations, and implementation processes. • Work closely with cross-functional teams, including sales, product development, and support, to ensure a cohesive and positive client experience. • Develop detailed implementation project plans, including scope, objectives, timelines, and resources. • Lead and coordinate data integration with internal VIVIO teams and vendor partners. • Assign tasks, track progress, and ensure effective collaboration among team members. • Facilitate regular team meetings and provide status updates to stakeholders. • Assist with client reporting and client projects post-launch. • Stay current on industry and market trends and proactively communicate relevant impacts to clients and internal teams. • Identify project risks and develop mitigation strategies to address potential issues. • Monitor risk factors throughout the project lifecycle and adapt plans as necessary. • Address and resolve project challenges and conflicts in a timely manner. • Oversee the execution of implementation tasks and deliverables to ensure quality and adherence to project plans. • Conduct project reviews and evaluations to assess outcomes and identify areas for improvement. • Facilitate clear, effective communication with internal teams, ensuring alignment with goals and expectations. • Serve as the primary point of contact for project-related communication with external vendor partners and stakeholders. • Manage stakeholder expectations and ensure alignment with project goals. • Prepare and present status updates and documentation throughout implementation.

🎯 Requisitos

• At least 5 years of experience in the benefits industry (TPA or PBM); Medical PBM experience highly preferred. • Working knowledge of claims processing, formulary management, rebate programs, and benefit/eligibility configuration and testing. • Experience coordinating implementations with TPAs, brokers/consultants, and other vendor partners. • Strong project management skills with the ability to handle multiple clients and projects simultaneously; PMP or similar project management certification a plus. • Bachelor’s degree in business, Pharmacy, Healthcare Administration, or a related field preferred • Strong organizational skills and strong background in process. • Client-focused mindset with a commitment to delivering high-quality service. • Demonstrated ability to thrive in a high-volume, fast-paced, and evolving team environment. • Strong analytical and problem-solving abilities. • Creative, outside-the-box thinker who can design practical solutions for non-standard or complex client benefit arrangements. • Occasional Travel required. • Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail. • Proficiency in Microsoft Office Applications (Word, PowerPoint, Excel, Outlook, Teams, etc).

🏖️ Benefícios

• Health Benefits • 401K employer match • Stock Options • PTO