Account Manager

🕒 Maio 26

🏄 California – Remoto

🏄 California – Remote

💵 $60.000 - $70.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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EverDriven

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2005

🛍️ Comércio Eletrônico

📚 Educação

🚗 Transporte

eCommerce • Education • Transport

A EverDriven é a fornecedora mais confiável do país em soluções inovadoras e seguras de transporte estudantil e otimização para distritos escolares em todo o território nacional. A empresa faz parcerias com distritos escolares para garantir transporte seguro e eficiente para estudantes com necessidades específicas, incluindo aqueles com necessidades especiais ou em situação de rua. A EverDriven está comprometida com os mais altos padrões de segurança e oferece um modelo de transporte escalável e personalizável para apoiar o acesso igualitário à educação para todos os estudantes.

Descrição

• Use effective industry skills and abilities to support our innovative transportation services • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts • Responsible for the continuous improvement of a safe, efficient, and effective transportation system • Liaise between EverDriven and our clients while providing guidance, direction, and feedback • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers • Develop and maintain open communication channels with project contractors, community officials, and agency staff • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections • Understand and follow safety rules established by regulatory bodies and client contracts • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

🎯 Requisitos

• Minimum education of a bachelor's degree or equivalent experience • Experience in transportation and/or operations is a plus • Strong professional communication and customer service skills • Ability to effectively work with diverse groups of customers and service providers • Set priorities wisely, multitask, and dynamically solve problems • Strong familiarity and comfort level with Microsoft Word, Excel and Outlook. • Valid Driver’s License with a good driving record. • Drug Screen and Background Check is a Condition of Employment • Daily travel as required

🏖️ Benefícios

• Medical, Dental, Vision insurance • Virtual Doctor Visits with $0 Co-Pay • Life Insurance (company paid) • Short Term Disability Insurance (company paid) • Long-Term Disability Insurance (company paid) • Paid Time Off (PTO) • Paid Holidays • Paid Time to Volunteer • Flex Spending Account (FSA) • 401K Plan (with an awesome employer match!) • Employee Assistance Program • Employee Discounts Program