Senior Director, Operations

🕒 Julho 6

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $175.000 - $195.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Evergreen Nephrology

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

💊 Farmacêutico

💰 $4.300.000 Venture Round em 2022-06

Healthcare • Healthcare Insurance • Pharmaceuticals

A Evergreen Nephrology é uma empresa focada em transformar o cuidado renal, capacitando os nefrologistas a fornecerem um atendimento de alta qualidade e personalizado aos pacientes com doença renal crônica (DRC) e doença renal terminal (DRT). Colocando os nefrologistas na linha de frente, a empresa lhes oferece apoio financeiro, recursos clínicos interdisciplinares, insights analíticos e ferramentas habilitadas por tecnologia para melhorar os resultados e a experiência do paciente. A Evergreen Nephrology colabora com parceiros estratégicos para solucionar desafios na área de saúde, incluindo registros eletrônicos de saúde (EHRs) díspares, visibilidade do processo de transplante e riscos de readmissão de pacientes. Os co-fundadores da empresa, Adam Boehler e Abe Sutton, foram reconhecidos por suas contribuições aos modelos de cuidado renal e aos padrões de aquisição de órgãos, refletindo um profundo compromisso em melhorar a qualidade do cuidado renal em todo o país.

Descrição

• Oversee the overall performance of Evergreen-aligned (EGA) patients across all markets and payers • In close dyad partnership with the Chief Clinical Officer, lead the buildout and growth of EPG as a scalable virtual care delivery model, ensuring the infrastructure, workflows, and team are positioned to expand across markets • Develop and deploy strategy to implement standardized quality programs that drive maximum performance and quality outcomes across all markets and payers • Own and manage the EGA P&L • Develop and maintain dashboards and reports to track KPIs; monitor performance and drive action plans to address gaps • Collaborate with key internal and external stakeholders to drive performance in overall engagement, documentation, quality, and total medical expense • Lead the ongoing management of value-based partnerships, including addressing payer issues and ensuring adherence to contractual obligations • Provide strategic and operational oversight of the PES function, ensuring the team is effectively reaching, engaging, and scheduling patients into care • Set clear productivity and performance expectations with KPI targets; drive accountability for team capacity utilization and outreach effectiveness, identifying and removing barriers to patient access. • Own and manage the PES program budget • Partner with clinical leadership to align outreach efforts with provider availability and evolving capacity needs • Partner with Marketing and Tech teams to develop and execute patient engagement campaigns that drive awareness, outreach effectiveness, and scheduling conversion • Continuously improve outreach models, workflows, and tools to scale PES operations as EPG grows • Manage, coach, and develop the EPG and PES teams, fostering a high-performance culture with clear expectations, regular feedback, and professional growth opportunities • Drive cross-functional collaboration across clinical, operations, quality, and technology teams to ensure alignment with organizational priorities and patient care goals. • Other duties consistent with this role, as assigned.

🎯 Requisitos

• 8+ years of experience in healthcare operations, with demonstrated experience in P&L oversight, financial performance management, and team leadership • Strong understanding of and experience in value-based care • Experience managing a medical group, physician practice, or clinical operations team - virtual care delivery environment strongly preferred • Experience building or overseeing patient outreach, engagement, or access operations (e.g., call center, scheduling, care coordination) is a plus • Proven ability to build, scale, and hold teams accountable to productivity and performance metrics • A bachelor's degree or higher related to education, quality, public health, business administration, health services research, or a related field is preferred • Intermediate skills with MS Office Suite of products including Outlook and Teams • Able to work effectively in a primarily remote environment.

🏖️ Benefícios

• Flexible time off policy for full-time employees • 12 paid holidays per year • Medical, dental, vision and life insurance, including an HSA with employer match • Reimbursement for continuing medical education for eligible roles • A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure • Paid parental leave • A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology